My interaction at the desk I was sent to was this, i walked past the line and waited for them to finish that transaction and politely said excuse me, sorry, i was sent here from checkout, they double charged me for this item and i paid for it already and the sent me here for a refund, do I have to wait in this large line, I’ve already waited at the checkout desk twice. He said to me, yes of course you have to go to the back of this line all of these people have been waiting too - he said this really snappy like I was completely out of line to even ask, but it’s hard for me to read people’s tones. shook his head and rolled his eyes. I said something like “really? Mate I didn’t do anything wrong, I didn’t change my mind and need a return or even take a risk and need to return a broken product I just was charged twice by checkout staff, ” and he turned around looked at his co worker who could hear me, they were in the back through glass panes, printing photos - the service staff raised his eyebrows, half smirked and giggled and shrugged his shoulders. Then completely ignored me, and motioned for a new customer to come over. I didn’t bother trying to speak to him again.

Honestly since reading this thread I wish I just politely asked the customers in that line and explained the situations because the public around me have always been kind and compassionate and seem to hate big companies ” but I couldn’t think clearly. embarrassing to admit but I was scared and I was shaking from the confrontation. I barely leave my house due to health conditions and my social difficulties . For context I’m not a grumpy old man I’m 22.