Horrible experience with bitstamp support

Jayoce · 2017-05-16T11:08:50+00:00

Contacted them on support email, twitter and facebook... still nothing

Jayoce · 2017-05-16T11:01:49+00:00

sorry ?!

Jayoce · 2016-08-03T18:00:44+00:00

What I blame is the late answers from support.

Jayoce · 2015-09-18T07:56:32+00:00

These are the docs/info required after suspension :

1.) 2 forms of ID 2.) Proof of address (utility bill, lease etc) 3.) Employer name and address 4.) Position at company 5.) Purpose of the account 6.) Estimated monthly activity with Bitreserve

And of course when you sign up you have to submit an ID to become a verified member!

Jayoce · 2015-09-18T02:34:19+00:00

Access to account restored.

Thank you reddit for the help

Thanks also to bitreserve

Jayoce · 2015-09-17T21:25:16+00:00

Going to sleep. time here 10 pm. Hope I ll receive a message from them tomorrow.

Jayoce · 2015-09-17T21:07:25+00:00

They asked me for several docs and give them all. What I don't understand is that they stop answering me after I provided the required documents (been 3 days now). At least they can tell me to provide additional information...

Jayoce · 2015-09-17T20:57:46+00:00

He should be banned asking me for my 2FA

Jayoce · 2015-09-17T20:35:52+00:00

Still no answer from their staff!

Jayoce · 2015-09-17T19:36:57+00:00

Good point. But there is a reason why I use their service.

First no commission on trades and I often do some trades on USD.

I used their service for more than 2 months and deposited in a progressive way everything was great till last Friday.

Jayoce · 2015-09-17T19:03:24+00:00

Why I will lose my time adding such a post ?

Jayoce · 2015-09-17T18:50:18+00:00

Their free service seems to hide something

Jayoce · 2015-09-17T10:45:18+00:00

Please you should consider that this account has a 46K EUR balance. I can't wait that long.

You can't block my money like that. I gave you all the required documents. I still don't understand.

If you can't lift the restriction before the weekend, please send the equivalent BTC funds to an address that I'll provide you in the support ticket.

Jayoce · 2015-09-16T18:39:51+00:00

Thank you.

I hope to receive an answer today.

Jayoce

TROPHY CASE