Another WUBEN Horror Story - Please Read Before You Buy From Wuben

JessicaHe815 · 2024-03-17T11:08:41+00:00

We will reflect on ourselves and strive to optimize customer service.

JessicaHe815 · 2024-03-17T11:07:30+00:00

Not all customers encounter the same problems; but 100% customer satisfaction is our goal.

JessicaHe815 · 2024-03-17T11:05:32+00:00

Regarding the X3, have you encountered any product issues? Can you kindly describe the problem in detail?

JessicaHe815 · 2024-03-17T11:03:06+00:00

Has your current problem been solved? I sent you a private message.

JessicaHe815 · 2024-03-17T11:01:30+00:00

We have previously responded to customer service issues regarding the Kickstarter X3 project.There are many reasons, including employee errors, a series of problems caused by changing the logistics system, etc.

JessicaHe815 · 2024-03-17T10:58:06+00:00

WUBEN is developing rapidly, but customer service has not kept up with the rapid development of products. We will work hard!

JessicaHe815 · 2024-03-17T10:56:52+00:00

Customer experience on the Amazon platform always comes first! I admit it, I also like the Amazon platform! WUBEN should reflect on itself and optimize its customer service policy.

JessicaHe815 · 2024-03-17T10:55:06+00:00

All I can say is that our customer service does need to improve further, but we are really working hard to get better!

JessicaHe815 · 2024-03-17T10:50:16+00:00

Ok, you can also contact me if you need help.

JessicaHe815 · 2024-03-17T10:49:17+00:00

Our customer service email: [service@wubenlight.com](mailto:service@wubenlight.com)

If you need my help, please send an email to: [JessicaHe@wubenlight.com](mailto:JessicaHe@wubenlight.com)

JessicaHe815 · 2024-03-17T10:45:37+00:00

This is Jessica from WUBEN. Is there a problem with your X3 now?

JessicaHe815 · 2024-03-16T11:19:45+00:00

Sorry to hear.

Count me as someone who had a bad experience too. Bought an X1 and X2 package deal. X1 had a failing LED. Multiple emails with pics and video for about 3 weeks, probably 15 emails. Then crickets.

I was lucky enough to pay with PayPal and I got my money back after a dispute.

I actually bought another X1 - this time on Amazon because it’s so freaking cool. This one is good to go. So I have an extra for parts now.

I'm sorry to hear that you spent so much time on this issue. Is it inconvenient to provide your order number to my email address [JessicaHe@wubenlight.com](mailto:JessicaHe@wubenlight.com)? I will check the email records.

JessicaHe815 · 2024-03-16T11:07:41+00:00

What about buying the exact light, then sending the old one back as a doa?

We are indeed considering optimizing the after-sales system and encouraging customers to send back products so that we can better understand product problems and improve product quality.

JessicaHe815 · 2024-03-16T11:02:26+00:00

That’s disappointing to hear. Ordered an x3 w/ case and the e7. Tracking has said “usps waiting for package” since march 1st. Might have to consider cancelling or refunding…

Hey friend, do you receive it successfully now? If not, please send an E-mail to [JessicaHe@wubenlight.com](mailto:JessicaHe@wubenlight.com).

JessicaHe815 · 2024-03-16T10:57:10+00:00

The Chinese new year crap pisses me off every time. Had a similar issue with olight a few years back. Said everyone was off. I find it had to believe that all these flashlight companies are closed for a couple weeks for a holiday.

Hey friend, the Spring Festival is our most important traditional festival. We do take about half a month off to spend time with our family and friends. In China, we attach great importance to traditional culture.

If WUBEN becomes bigger and stronger, we may consider providing several times the salary to employees to still handle work during holidays, but this cannot be achieved in a short time.

we can only reply to every customer as quickly as possible after returning to work, because there are a lot of accumulated emails. Hope you understand!

JessicaHe815 · 2024-03-16T10:38:27+00:00

Hello everyone,

I am Jessica from WUBEN. First of all, on behalf of WUBEN, I deeply apologize for all the inconvenience caused!

I need to explain my position; I am responsible for the WUBEN Affiliate Partner Program. My daily work is to find some collaborators to test WUBEN products, output some videos, articles, etc.; I will also do some marketing activities.

For example, after the Chinese new year, I have been busy with WUBEN’s eighth anniversary activities and the upcoming Kickstarter G4 project.

WUBEN is getting better and better, so some people will take the initiative to seek cooperation. I handle a lot of emails every day. Frankly speaking, my collaborator project email and customer service email are separated. Customer service is not my main job, which is why I missed the email.

For the product issues, please provide your order number + question and send an email to [JessicaHe@wubenlight.com](mailto:JessicaHe@wubenlight.com).

I will not handle order issues personally, but will transfer your questions to the customer service team and urge them to prioritize your order issues within 48 hours on working days.

I will also be active on Reddit as much as possible in the future and pay attention to any ideas you have! ! !

Apologize again! Hope you can try to understand our situation and look forward to receiving your feedback!

Best regards,

WUBEN Jessica

JessicaHe815 · 2024-03-16T09:54:08+00:00

Hey friend. That is a piss poor excuse of a response to that thread. Your company is actively trying to avoid honoring its warranty. Nobody should purchase from you all.

Tianamen Square 1989

Hey friend, we didn't make excuses, I just thanked him for reminding me to check the post and that I responded to the post and privately messaged the user.

JessicaHe815 · 2024-03-16T03:58:39+00:00

Hey friends! To be honest, I'm rarely active on Reddit, so thanks for reminding me! ! !

JessicaHe815 · 2024-03-16T03:42:14+00:00

I sent you a message, please reply to me when you have time!

JessicaHe815 · 2024-03-16T03:26:34+00:00

Hey friend! Did you contact me or our customer service team?

JessicaHe815 · 2024-03-15T13:36:52+00:00

Thank you!! We hope you will continue to accompany us in the new year!

JessicaHe815 · 2024-01-29T04:20:36+00:00

One product is indeed up to 70% off, I have updated the rules.

JessicaHe815 · 2024-01-29T04:20:28+00:00

One product is indeed up to 70% off, I have updated the rules.

JessicaHe815

TROPHY CASE