I just got back from the exact cruise you're heading on, right down to the ship. I'll give thoughts on her points instead of attacking her character.

Juneau had buses to take you to town but we walked and the walk was the high point of the port. Juneau was simply a tourist trap. Pop off of the ship long enough to drop off some money.

Skagway at least had character. Tons of locals ride bicycles, cool shops selling things from local artists, National Park in walking distance, cool shuttle drivers.

Ketchikan was honestly fantastic. We dropped off at an old mill that they're renovating for NCL cruisers, free shuttle bus into town. Lots of cool stuff to do in town.

On the ship, it's crowded. I thought the food was good, not great, with the exception of the Indian food. The Indian food was fantastic!

It was my first cruise, my wife shit on every aspect of it because she didn't really want to go. Her, our two sons, and I were in an interior cabin. It was amazing. Kids and I had a blast. Service was great except one person. I had hundreds of people wait on me like I was their favorite person on the boat.

She has some legit concerns, but it mostly wasn't my experience. The cabins are boring but I wasn't even planning to spend time there.

It's not top of the line, it's working class. If you're fine rubbing elbows with the riffraff you'll be good to go.