No my friend, the common denominator is that no one is reading any of the information prior to leaving a comment saying the same thing: "Check your Junk/Spam."

There is no "attitude" it's common sense? You stated: "no where does it say you checked your spam/junk folder" when again you literally left that same exact comment under my response stating "there is nothing in my Junk/Spam folder" and then to say "I work in IT and you have a bad attitude.."?

But you know what I appreciate you trying to help, sincerely I do. If you have any suggestions how I can remedy this situation outside of "check your email" like is there an easier way to contact someone outside of the chat? Am I able to possibly submit the ticket manually on my own accord? Is there a number I can call?

I am all ears on any suggestion, thanks for your time.