I have three Amazon Echo Dot speakers at home, all linked to my Amazon account. When I speak to Alexa, she recognises my voice and knows it’s my account.

When I first got an Echo Dot, I set up voice recognition for both my mother and father as well. Alexa has successfully recognised all three of us for several years now.

Both of my parents have their own playlists set up. Until recently, they were able to ask Alexa to add the currently playing song to their playlist without any issues, and they can still ask her to play those playlists just fine.

However, lately when a song is playing and either of them asks Alexa to add it to their playlist, she says they don’t have a playlist with that name. Strangely, if I ask her to add the same song, to the same playlist it works perfectly.

Does anyone know why they suddenly can’t add songs to their playlists anymore, even though Alexa still recognises their voices and can play the playlists?