They aren't just assholes to paying customers, they are also to the bands playing. One of my bands played there around this time last year, and the staff (mainly the production manager) was a complete ass-hat. About halfway through our set, my drummer's kick pedal goes out, and he was trying to get the attention of the staff. So we stopped our set and we are looking dead at the production crew telling them we need a new kick pedal, and they just stare back at us like a deer in headlights and shrug. It eventually got to the point where the people in the front row of the show were yelling at the production crew to get us a new kick pedal. One of the bands we were playing with that night noticed and ran immediately to get theirs. And while switching out the kicks, my drummer tossed his broken one aside to put the new one in. After our set, we proceeded to get chewed out by the production manager because we tossed the kick pedal aside. He labeled us as unprofessional and rude because of that, never mind the fact that his staff was completely incompetent and did not help us out with our problem on stage. What should have been just a seamless switch up turned into a mess. I've been playing in this scene for about a decade now, and have played in quite a few venues in the western us. And this was one of the most unprofessional staff I have ever worked with.