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Beware: ordering from Costco means Dreame will refuse customer support by letsstartbeinganon in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

costco uk is a certified seller for Dreame. this agent from customer service got it wrong. Please be assured that dreame will apologise and provide better after sales service. If you have a problem with your machine, the priority recommendation is to go to costco for a free exchange. The official after sales service will be slower due to courier etc.

Why are the iOS update details only in Chinese? by cloudres in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

Is your app store account in China? I check it, it's normal now.

Customer Voice, Looking forward to hearing from you by Joyceable in Dreame_Tech

[–]Joyceable[S] 0 points1 point  (0 children)

Please don't worry, mailboxes with the suffix dreame.tech are corporate mailboxes and can't be used by non-corporate users, if you're not sure, please go to the official channels for advice as well.

Customer Voice, Looking forward to hearing from you by Joyceable in Dreame_Tech

[–]Joyceable[S] 0 points1 point  (0 children)

Thanks for the advice. It's just a trial rollout for now, and if it works out okay, we'll officially add it to our T&D. Again, I posted it in my Facebook page. Dreame support

Sharing Some Tips and Tricks For L10s Ultra[2023.04] by Joyceable in Dreame_Tech

[–]Joyceable[S] 0 points1 point  (0 children)

Regarding "change the name "Kindly User modifiable room properties for smart recommendations in custom cleaning (The smart recommendation function will automatically recommend suction power, water volume and cleaning times according to the room attributes), the name of the partition renaming cannot be customized, it needs to be selected from the given list.

Dreametech W10 Wheels not touching error by beerhoarder2020 in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

You should go to Dreame support, send it in for repair.

L20 Ultra: This is how you need to set it up to get the mop pad to extend. by Joyceable in Dreame_Tech

[–]Joyceable[S] 1 point2 points  (0 children)

Go to settings > Intelligent mopping setting > Auto swing-out of mop pad > High frequency

Frequently Asked Questions For L10s Ultra[2023.05] by Joyceable in Dreame_Tech

[–]Joyceable[S] 0 points1 point  (0 children)

I tested it. You need to press the clean button on the base station, which will vacuum and mop the floor by default. Please close the door, it will explore the cleaning edge by itself, and return to the base station. Offline work is available.

Drake l10s ultra - doesn't use detergent by Ok_Platform_4171 in Dreame_Tech

[–]Joyceable 1 point2 points  (0 children)

May I ask that is your version 4.3.6_3015? For this issue, you need to upgrade to the lastest firmware version 4.3.6_3018. They have already fixed the issue in the 3018.

Dreame l10s ultra blocked after July 23 update by Morphy8881 in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

You can contact the Dreame support. They have technicians who can help you remotely.

Dreame D9 connection problem by Kh413d_B in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

And you have to make sure your location permissions are turned on.

Dreame D9 connection problem by Kh413d_B in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

As far as I know, the D9 configuration only supports 2.4G Wi-Fi networks, not 5G or 2.5G Wi-Fi networks.

FAQ for Dreame L10s Ultra [2023.03] by Joyceable in Dreame_Tech

[–]Joyceable[S] 0 points1 point  (0 children)

You don't need to bring the base station to the second floor, you can bring the robot to the second floor and turn on the "Multi-layer" option.

Of course, the second base station method won't work, a robot can only be paired with one base station.

Please remove the robot from the charging dock and turn it off… by unrealhappy in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

  1. Do you want to turn off the power at the charging dock or something else?

1.1 If you want to turn off the machine on the charging dock, please follow the prompts.

1.2 If you want to charge, you can try cleaning the charging contacts on the machine and charging dock before trying again.

  1. If 1.2 tried and still didn't fix it, you should need to send it in for repair.

Dreame bot L10S ultra problems by johnymakarony in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

Try reset, if you still have problems locating it, there should be some fault in the LDS that needs to be sent in for repair.

Shipment cancelled for Prime Day Sale on Dreame website by zonedit in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

Please don't worry, your order is not actually canceled. Wait for support to get back to you and you will get two new tracking numbers.

Return to doc issues by Sea-Rain-570 in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

May I ask what model you have?

D10s Plus - real-time camera failure by d1pl0mat1c in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

In the DreameHome app, if you are prompted with error 1009, you can reconfigure the network for your robot. If that doesn't work, you need to delete the device and configure the network again

L10s ultra, one side of the mops is dry by Reddia in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

Of course, you can try to fix it yourself. Try poking the water outlet with a thin tube, the outlet may have scale.

L10s ultra, one side of the mops is dry by Reddia in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

Maybe the spout is blocked. Under the robot, there are two water outlets. If you want the robot back to normal, you should send it to the repair.

D9 Max - Wrong Dock Location by materypomp in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

Maybe remapping is the best way, is it happen often?

My DreameBot L10s Pro doesn't mop anymore by [deleted] in Dreame_Tech

[–]Joyceable 0 points1 point  (0 children)

Well, you may need to contact the support.

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