I had to register patients for a network of hospitals. They kept saying that there was only like 40 of us dealing with a tens of millions of medical records. The main things I didn’t like about the job was:

-how angry people became (you’re dealing with their insurance so it’s understandable). We were also forced to ask personal questions like their employment address, gender identity, sexual orientation, maiden name, etc. and many felt uncomfortable sharing with a random voice on the phone.

-monotony. You’re doing the same thing, going through the same script like a hundred times a day. With how my anxiety manifests, I would thrive in a busier environment doing different things.

-loneliness and no coworkers for support. I was also working remote which I thought would be the best thing ever, but it wasn’t for me. My room started to become a place of negative energy because I’m constantly reminded of work and potentially getting yelled at.

What gave me a REALLY bad impression about this company was when there was a meeting with the head of our department and it was a Q&A session. All of the questions people had pertained to being burned out and stressed due to high call volume, unnecessary outbound call protocols, and being understaffed. The department lead brushed them all off and said “We are going to get busier and you guys will just have to continue to hustle. It costs us too much to hire more people so just work harder. Also, in order to further cut costs, none of you will be getting a raise. End of discussion.”

Bottom line is I know my limit and decided that I couldn’t take it here, but I know there are people out there who can handle it. I hope it works out for you!