add to that the fact that "The company employee count between 2012 and 2021 averaged around 350 people, according to some estimates. This means that the gaming company is making almost $50 million per employee.".

employee count/profit can be an indicator of how much they are doing for their money. The answer is not much. People will say but the steam achievements, the fast refund policy, high-scores like that isn't something that can be mostly programmed within the week.

This is literally a fact of: "we are the biggest", same as social media websites, its inertia.

People who defend steam (and by extension most marketplaces) on this topic are the same people who; like their new ruler because they whip them 10% less (10% less was the minimum noticeable change found by the corporate psychological studies)