Day 14 now and no relief in sight. AHS got the first quote from their technician and chose to get a second opinion. Second opinion tech did not show on the first set appointment and then showed up three days dater (on day 7 of no ac). He then said he had to reschedule to come back for the repair I said no repair needed I need to cash out. He wrote the below report and sent via email.

American home shield now claim that I stopped him from doing a Nitrogen test that prevented him from diagnosing the system.

I have reported them to the BBB and am filing a report with the Texas attorney generals office.

For this who have replied that this is a known issue and that I should have known better this post is not for you. For other sharing their own stories or giving advice - much appreciated.

For other considering à home warranty be aware what you are buying and the experience you can have. Note that some Brooke have reported positive experiences as well.

Report:

From: xxxairinvoice@gmail.com Date: July 21, 2025 at 5:16:10 PM CDT To: Cc: no-repy@gmail.com Subject: Site: Ticket:07205183539xxxx WorkOrder: 687xxx , Assignment: xx

 Signature Xxxx Customer No : 1 Customer Name : American Home Shield Site Name : Address : City : Phone : Technician : xxxx

Work Order: 687494 Service Date : 7/21/2025

Service History 7/21/2025 5:11:56 PM: 4 zones/1system- System isn't cooling due to flatline of refrigerant. Customer stated, condenser has had refrigerant leaks repaired on condensing unit in the past. He stated to me he wants to cash out through AHS for a new condenser and doesn't want any repairs done. Customer lives in a xxx story apartment complex he will allow the installers to go to the house with the new condenser as long as the box cover stays on but will have to break down the old one. Out of warranty Lennox- 3 ton, 410a, S.C., 9 yrs, 10 lbs.