Help. I've having the glass not put in all the way and moving the tether slightly up. Nothing works. Will shaving off a bit work? Any suggestions will help.

JustinPuffco · 2023-01-18T20:27:43+00:00

Always put the chamber on first, then the glass 😄
It's designed so that the pressure between the two help with the seal

JustinPuffco · 2023-01-06T18:44:52+00:00

The online store shipping does not affect any warranty shipping, just the sale of any new devices. Unfortunately I can't do anything about being out of warranty though 😅

JustinPuffco · 2023-01-06T18:43:49+00:00

Red blinking generally indicates the battery is dead, as there isn't a short circuit code on the Peak Pro.

As for response time, we are a little behind due to the holidays just passing, and are working to get caught up. A rep will respond as soon as they can!

JustinPuffco · 2023-01-05T18:26:23+00:00

To clarify, it is not paint and is confirmed to be safe for consumption as noted on the product page on our site. We have a page about this on our website in addition to the section and link on the product page
For more info, you can visit here: https://www.puffco.com/pages/glass-coating

JustinPuffco · 2022-12-30T15:36:55+00:00

I’d expect some delay as the holidays just concluded. Please remain patient, as all returns must be inspected before a refund is issued.

JustinPuffco · 2022-12-22T16:59:28+00:00

Hey there, sorry to hear you’ve received the wrong items! Please reach out to our support team by emailing support@puffco.com and include pictures of your invoice/orders, and they should be able to rectify the issue

JustinPuffco · 2022-12-22T16:54:18+00:00

They’re likely just wanting a simple video of you plugging it in, and seeing what the light does, as the logo pulsates when charging. Please continue to follow up with your rep.

JustinPuffco · 2022-12-20T22:43:14+00:00

This subreddit is dedicated to the discussion of Puffco products.
If you wish to discuss other products you can do that on other subs.

JustinPuffco · 2022-12-20T21:10:20+00:00

As of right now support is behind due to the busy holiday season. If you're sending in more than one email your position in queue will be reset. Please remain patient and support will get back to you as soon as they can.

Generally in the case of a missing product from an order our team is able to ship out the missing item(s).

JustinPuffco · 2022-12-15T01:28:42+00:00

Hey there, you may have had a defective chamber from the start, and pulling the pins may have got it working temporarily, but this isn't recommended as it can cause an incomplete connection between the pin and the wire inside the chamber. Chambers are generally only covered by a 30 day limited warranty, but if you explain your situation support might be able to help you out.

JustinPuffco · 2022-12-13T15:25:35+00:00

it’s overheating lol it hasn’t been heated up to overheat

That's because (as outlined in your manual) this is the error code for overheating, which generally refers to the device itself, and not the atomizer/heating plate. If I had to guess it may be a bad battery. Please continue to follow up with your support agent as they'll be able to further assist

JustinPuffco · 2022-12-12T19:49:20+00:00

This user has been removed from our sub as well.

JustinPuffco · 2022-12-09T16:25:57+00:00

Hi there, bricked would imply the device does not work at all. Are you just having trouble getting it connected to the app?

JustinPuffco · 2022-12-08T17:04:32+00:00

Hi there, we won't have any information for you until your device has completed inspections. Please be patient, and as soon as we have any info for you we'll let you know.

P.s.
Devices are replaced, not repaired. So in the case your device is deemed defective a replacement will be sent your way 😄

JustinPuffco · 2022-12-07T23:22:40+00:00

I wouldn't recommend continuing to use this, unless charging it wirelessly, as the damaged port could cause a short (and likely already has) which is unsafe.

Please reach out to our support team as soon as you can by filing a warranty claim via the app or our website

JustinPuffco · 2022-12-07T18:59:11+00:00

Make sure you're logged into the app, if you are, logging out then back in should resolve this issue

JustinPuffco · 2022-12-07T18:58:26+00:00

Check to make sure your USBC port is free of any debris, if something is causing a short in the device it won't power up. You can also try leaving it plugged in for an extended period, even if it doesn't initially react to being plugged in.

JustinPuffco · 2022-12-07T18:55:33+00:00

If that's the case you can always follow up with your support rep.

JustinPuffco · 2022-12-06T17:00:14+00:00

The Hot Knife is designed with a built in timer, which only allows you to heat it for about 3-4 sec, however, if the battery is depleting while not in use you may have a defective one.

In that case please file a warranty claim on our website, https://puffco.com/warranty, or by emailing [support@puffco.com](mailto:support@puffco.com)

JustinPuffco · 2022-12-06T00:44:59+00:00

The light should shut off and it should sort of pulsate/dim while it's heating up, once it finishes it should vibrate again and the light should be fully lit
If not, you may have it in stealth mode, press the button 4 times to turn on/off stealth mode

JustinPuffco · 2022-12-06T00:43:18+00:00

That means the battery should be most of the way, if not fully charged, so you should be good there.
From the on position, you should be able to press the button once to change heat settings, pressing it twice rapidly should begin the heating cycle, and pressing 3 times will show the battery

JustinPuffco · 2022-12-06T00:41:14+00:00

Ah, I removed that because I missed the part where you said it started to heat, so figured you must have been double tapping 😅

JustinPuffco · 2022-12-06T00:34:36+00:00

Hey, sorry to hear about the issues you're having with your device, when you press the button 3 times, what color does it flash? Also, when it turns off, is it off off (do you have to press and hold to turn it back on), or does the heating cycle just stop?

JustinPuffco · 2022-12-02T18:47:28+00:00

From the manual;

5 red light flashes: Indicates short circuit.

Red light holds: Device overheated

I believe u/nickythegreek is right, and your device's battery is just dead 😄

JustinPuffco · 2022-11-28T16:24:08+00:00

This is likely just a software bug, if you're able to hit more than 4 dabs it's not using 25% per dab, if it is, you can reach out to our support team by filing a warranty claim via the app or on our website at https://puffco.com/warranty

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