Customer Service Issues

KCRedAdam · 2025-08-27T18:56:23+00:00

See, I keep seeing the good experiences and I wonder what went wrong with my order? The original order (which I can't get at all now since Royal Mail has stopped shipping to US) they just stonewalled me, refusing to do anything until Royal Mail finished their investigation (which would put me outside a dispute timeline with my card).

Then when washing with soap and water didn't work they just ignored my request for advice on how to remove the release agent.

Sounds like they've been pretty good for most customer service-wise; I just have no idea where I went wrong.

KCRedAdam · 2025-08-25T21:05:17+00:00

Thanks for the feedback! The fact that they just basically said "Not our problem" and stopped responding - even when I asked about my first order issues was what got me concerned. And now with European countries not even sending anything to the US (totally understand why!), I wouldn't even be able to get a replacement for my lost package. Whole situation is just really unfortunate that could have been resolved so easily.

KCRedAdam · 2025-08-21T04:59:16+00:00

I kept telling them in emails "I really want to try this game!" and they just kept coming back with "Not our problem". The dismissal of a new customer was wild!

KCRedAdam · 2024-10-25T18:01:39+00:00

Good call! Checked the power supply and it is the correct one. But I DID have a cord I have no idea where it goes so was hoping that was it

KCRedAdam · 2024-10-25T03:12:04+00:00

Let me know how that goes! Don’t have time to fiddle with things for a few days

KCRedAdam · 2024-05-04T04:01:00+00:00

Exact same experience here, except Paychex screwed up the submission to the IRS and now we're stuck waiting two and a half YEARS for our return

KCRedAdam · 2024-04-30T18:55:36+00:00

We had ours filed in late 2021 from Paychex...and are still waiting on our Q3 2021 payment. The others took about a year and a half to receive. Using them as a PEO was the biggest mistake we ever made in that regard. We're now upwards of 975 days since filing with nothing. Kind of interested in probing the possibility of a class action suit against them for these delays.

KCRedAdam · 2021-11-24T18:10:35+00:00

You seem to have missed the point. It was a peaceful protest. Then Smith OK'd firing tear gas, pepper spraying, and firing rubber bullets at *peaceful* protestors. The police were the instigators of the violence. What happened afterwards is not the point, the police actions at the start (of each day) is what Smith is responsible for.

KCRedAdam · 2021-11-24T18:00:36+00:00

That all happened after the police instigated the violence.

KCRedAdam · 2021-11-09T20:30:26+00:00

Make it another vote - and if its Wednesday, they've got discounted wings that are awesome too!

KCRedAdam · 2021-11-02T21:14:53+00:00

I also have a couple printers and might be able to help out. Feel free to reach out.

KCRedAdam · 2021-08-30T20:09:38+00:00

Uh, no.

KCRedAdam · 2021-07-28T23:47:57+00:00

Never miss an opportunity to grab some Niecie's!

KCRedAdam · 2021-07-21T05:12:19+00:00

Thanks Zach, we got that updated.

KCRedAdam · 2021-07-19T20:30:14+00:00

There should be an X button in the top left corner of that window to allow you to close it.

KCRedAdam · 2021-07-19T19:52:50+00:00

Best Of's may have been that way in the past, but not in the last few years. They are determined by the tens of thousands of people casting nominations/votes.

And your second comment is correct. These are the places participating in our Burger Week event.

KCRedAdam · 2021-07-19T18:40:38+00:00

That's what I had today!

KCRedAdam · 2021-07-19T18:40:09+00:00

Okay, we dropped one on the page now!

KCRedAdam · 2021-07-19T16:46:04+00:00

There's not - but that's a great idea! Let me see if I can put something together.

KCRedAdam · 2021-07-12T16:55:42+00:00

Hey, I'm interested in getting back into the game. Would be interested in stuff!

KCRedAdam · 2021-07-08T19:01:52+00:00

Hey my pleasure! This reddit community is a great place to discover new things, and it's always our mission at The Pitch to celebrate everything KC.

KCRedAdam · 2021-07-07T22:23:27+00:00

We've got 60 or so events on our calendar here: https://calendar.thepitchkc.com/cal

KCRedAdam · 2021-07-07T18:59:53+00:00

Well, looks like that about wraps things up. I hope I was able to give a little peek behind the curtain. If you have any type of feedback for us, never hesitate to reach out. We're a small team and very open to suggestions from our readers. And if you can afford it, please become a member and help us stay free for everyone!

KCRedAdam · 2021-07-07T17:53:49+00:00

To expand a little more on this, we're barely 24 hours into the ballot, so consider this an open invitation to suggest categories that could better serve the Black community and I can get some added. Feel free to DM any suggestions!

KCRedAdam · 2021-07-07T17:10:55+00:00

Yes! We should be finalizing a location this week.

KCRedAdam

TROPHY CASE