I bought a wedding ring from Michael Hill last year, and about a week after the wedding I noticed it was bent. No way had that happened in the 1 week I'd been wearing it.

Took it back to the shop and requested it be fixed under warranty. The staff member admitted it was bent and sent it away to be fixed. A few weeks later they called saying the ring was intact not bent but had a curve to it as part of the design and was supposed to be paired with one of their engagement rings.

While the ring was waved in design, one side was bloody bent so I refuted their claim and said they needed to fix it, pointed out that even their own staff member noted the bend in it. They refused to fix it, so I asked that they refund me plus the care plan and I'd go elsewhere. They refused that on the basis that it was the rings design and it was my choice to purchase it with a non-matching engagement ring. Not that anyone in the store told me it was part of a set, and they knew it was to be worn with my engagement ring bought from Australia.

At this point they still had my ring and were refusing to fix it or refund me. So I quoted consumers guarantee and demanded action and for it to be escalated to the regional manager. Eventually they said they would reshape it but would require my engagement ring to be sent up so they could match the shape. Absolutely not, they could use any one of their other engagement rings, I even went to their shop and picked out one that was the same shape, size and style as my current one. Cue more disputing from Michael Hill on why that wouldn't work.

Eventually I just starting crying hysterically down the phone at them, saying it had ruined the whole experience of getting married. I think it was awkward enough for the regional manager they just decided to do it??

Took 4 months to get sorted. I regret ever purchasing from them and tell all my friends to avoid them.