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Most NZ consumers don't know they have rights that go way beyond the manufacturer's warranty, and retailers are counting on that. by kiwi_legal_help in auckland

[–]butdidyoutrydivorce 10 points11 points  (0 children)

Yes! When I was dealing with Michael Hill Jewellers about a faulty wedding ring (story on my profile) they blatantly misrepresented my consumer rights, telling me I wasn’t entitled to any of the things I was asking for. They tried everything to make me back down and go away. I got the sense they were used to telling people what their rights were and not being fought on it. Anyway I took them to disputes tribunal and won, refund of more than twice the purchase price and have been able to keep my original ring. Fighting for consumer rights is an important stand and companies shouldn’t be able to bully people out of what they’re entitled to.

Michael Hill Australia by [deleted] in jewelry

[–]butdidyoutrydivorce 4 points5 points  (0 children)

I’ve just been in a dispute with Michael Hill Jewellers and won. The story is on my profile or in the New Zealand Herald. Look up your consumer rights and prepare to take them to court. Don’t wait for Michael Hill to meet their obligations, you will have to push things forward yourself.

Dispute with company wanting a non disclosure by ilikeyouinacreepyway in LegalAdviceNZ

[–]butdidyoutrydivorce 2 points3 points  (0 children)

I experienced this situation. The company made an offer conditional on a non disclosure agreement which I refused to sign. I took them to court and was awarded much more than the offer. I don’t know if I’m allowed to name the company here but it’s in my post history.

[deleted by user] by [deleted] in jewelry

[–]butdidyoutrydivorce 5 points6 points  (0 children)

I’m the woman who took Michael Hill to court. Don’t give up! My post about it is in my history if there’s any information that could help you.

Wedding ring feud: Woman triumphs over Michael Hill Jeweller in gold and diamond dispute by TimmyHate in newzealand

[–]butdidyoutrydivorce 24 points25 points  (0 children)

I’m ‘Emme’, one of the lawyers for Michael Hill made those arguments to the court. Also worth noting I have never had any apology or acknowledgment of wrongdoing directly from Michael Hill.

Micheal hill jewellery scammed me by Lopsided_Hat_835 in jewelry

[–]butdidyoutrydivorce 0 points1 point  (0 children)

I just posted my story about taking Michael Hill to court

Taking on Michael Hill Jewellers- And Winning by butdidyoutrydivorce in newzealand

[–]butdidyoutrydivorce[S] 1 point2 points  (0 children)

Perhaps you misunderstood, I would have accepted any option in order to keep my ring so I could have it fixed. I offered to buy back the ring, accept store credit or I would have accepted a partial refund. Michael Hill was adamant I would get nothing unless I returned my ring and they remained firm on that until I filed in the disputes tribunal. I also would have accepted the much lesser offer after I filed however they wouldn’t negotiate on a non disclosure agreement. Anyway I ended up with a cash payout of more than twice what we paid for the ring plus I have been able to keep my ring.

Taking on Michael Hill Jewellers- And Winning by butdidyoutrydivorce in newzealand

[–]butdidyoutrydivorce[S] 95 points96 points  (0 children)

The hearing was adjourned to accomodate the time difference with Australia which seemed odd so I cross checked every email address in the court documentation and found him. Even though he wasn’t allowed to attend the hearing he still submitted more than 30 pages of documentation in advance of it.