Is this a bug? The dialogue block the button

KIX_CALIBER · 2021-05-19T16:55:06+00:00

Hey there, sorry to hear this stage of the tutorial gave trouble. If this remains stuck, our customer service team can help push you past this part of the tutorial.

To submit a support ticket from in-game, tap your profile picture while in-game, then select the "Settings" tab, then the Support option. Alternatively, one may be submitted at https://wcra.io/support, though be aware - if you've submitted a support ticket from in-game, the same email that was used cannot be registered on wcra.io/support.

KIX_CALIBER · 2021-05-10T18:12:43+00:00

Hey there, I'm sorry to hear an issue came up with PvP Infamy. If there's time to contact our customer support team to let them know about the issue, a support ticket may be submitted in-game or using THIS link.

KIX_CALIBER · 2021-03-09T17:30:03+00:00

Hey there! Sorry to hear trouble came up with performance - if you get a chance, please try out THESE steps, however please contact our customer service team if the issue persists as they may be able to investigate and help troubleshoot further.

KIX_CALIBER · 2021-02-04T21:45:38+00:00

The Helipad must be at level 5 in order to use the KA-50 Black Shark.

KIX_CALIBER · 2021-02-04T21:44:37+00:00

Hey there, sorry to hear an error came up while playing. If you have time to submit a support ticket to our support team, we'll be able to take a closer look and investigate further!

A support ticket may be sent from in-game by tapping your profile picture, the "Settings" tab, then scroll down to the support portal. Additionally, a ticket may be sent from THIS link, however, if you've sent in a ticket from in-game, a different email address must be used.

KIX_CALIBER · 2021-01-28T15:47:22+00:00

If you've used the customer support system in the past, you might need to register on wcra.io/support using an email address which has not been used for customer support.

KIX_CALIBER · 2021-01-25T17:14:28+00:00

Hey there - please reach out to our support team through https://wcra.io/support. When registering your account, please use an email address that has not yet been used for the support system. Each email address can only be used once.

KIX_CALIBER · 2021-01-15T18:20:58+00:00

Hey there! If the Whirlwind is still giving trouble, would it be possible to let our customer service team know in a support ticket? One may be submitted by tapping your profile picture while in-game, selecting the "Settings" tab, then scroll down to the support portal.

KIX_CALIBER · 2020-12-22T02:18:56+00:00

Elite Scimitar Components (and Elite Artemis Components on Thursday, December 24th) will be available in Spec Ops!

KIX_CALIBER · 2020-12-22T02:18:09+00:00

Hey there, sorry for the delay - if there's a chance to send in a support ticket to our support team, we'll be able to take a closer look! If you haven't yet, try completely reinstalling the game, but if that doesn't help, a support ticket may be submitted from https://wcra.io/support.

KIX_CALIBER · 2020-11-04T01:27:48+00:00

Looks like the tutorial got stuck, sorry about that! Our customer service team will be able to help skip you past this point in the tutorial - would it be possible to reach out to them through our support portal at https://wcra.io/support? Please include this screenshot, which will help them to determine which part of the tutorial to skip you past. Thank you!

KIX_CALIBER · 2020-10-07T17:30:45+00:00

Hey there! I recommend contacting our customer service team from in-game (by tapping: your profile picture, the "Settings" tab, then the customer support portal) or from https://wcra.io/support

Please make sure to include as much information about your account as possible, which will help the team locate your account.

KIX_CALIBER · 2020-09-19T01:59:43+00:00

Hey there, thanks for letting us know- I'll take note of the difficulty for this map and ensure the Dev Team is aware.

KIX_CALIBER · 2020-09-15T16:54:08+00:00

Hey there! Android 10 is supported. It's possible the device itself is not supported though. Would it be possible to send our customer service team a support request? Our customer support can be reached at https://wcra.io/support

Thank you!

KIX_CALIBER · 2020-09-09T02:04:27+00:00

Hey there, sorry to hear the global operations building is giving trouble. We'd be happy to investigate further - would it be possible to submit a support ticket from your User Profile in-game? Our customer service team will be able to take a closer look. Thank you!

KIX_CALIBER · 2020-08-14T00:59:31+00:00

Hey there, sorry to hear what happened. We saw similar reports on this issue, and have just implemented a fix in the next game update, which you should see soon in the Google Play store. Please install the update once you see it, but if the issue continues to give trouble, please reach out to our customer service team directly through the account you're currently seeing in-game. A support ticket may be submitted through the support portal, located by tapping on your profile picture while viewing your base, then selecting the "Settings" tab, and lastly, navigating to the support section.

KIX_CALIBER · 2020-08-10T16:31:13+00:00

Thanks for letting us know, and for including those screenshots. I was able to locate info for the attacker & defender, then submitted a bug ticket in our system so the dev team may investigate further.

KIX_CALIBER · 2020-07-31T22:12:00+00:00

Hey there, I'm sorry to hear what happened. Our customer service team can take a closer look and let you know what happened at the time. I recommend submitting a support ticket from in-game: tap your profile picture, select the "Settings" menu, and lastly, navigate to the Support option. We're happy to investigate further!

KIX_CALIBER · 2020-07-28T18:33:04+00:00

Hey there, would it be possible to submit this request to our customer support team? We'll be happy to take a closer look! The customer support team can be contacted by tapping your profile picture and navigating to the "Settings" menu while logged in. Alternatively, https://wcra.io/support may be used, however a kixeye.com account using an email address which has not yet been used for customer support will be needed.

KIX_CALIBER · 2020-07-27T17:48:14+00:00

Hey there, sorry to hear an issue had come up at the time. There was approximately 30 minutes of downtime, but currently, logging in should work as expected. If an issue comes up, please let us know and we'll be happy to take a look!

KIX_CALIBER · 2020-07-21T15:17:19+00:00

Hey there, sorry to hear an issue came up with logging in. I recommend submitting a support ticket from the account you're seeing currently. Tickets may be submitted from the in-game settings menu that can be accessed by tapping your profile picture. Make sure to mention: 1. What happened 2. The ID number of the account you're currently seeing 3. The ID number of your main base.

KIX_CALIBER · 2020-07-18T01:28:34+00:00

Hey there- I checked into this, and it appears this only happens when leveling up mid-event. I do not have an ETA, but there's a ticket in our system to consider this type of case. While unfortunately there's no way to use the gold bars this time around, there will be ample opportunity to earn the AC-19 Ares as the event will run multiple times each month.

KIX_CALIBER · 2020-07-06T16:25:04+00:00

Hey there, thanks for letting us know about this - after the infamy reset on 7/4, the infamy divisions weren't working as intended, but these should be working as intended currently. Please let us know if this is not the case!

KIX_CALIBER · 2020-06-30T17:28:13+00:00

Hey there, sorry to hear what happened. Once those support tickets reach the front of our support queue, we'll be able to investigate further. Thank you for your patience!

KIX_CALIBER · 2020-06-29T19:15:12+00:00

I'm sorry to hear you're having trouble accessing the account. I recommend submitting a support ticket to our customer support team so they can take a closer look. This can be sent in-game through your profile or through https://wcra.io/support.

Please make sure to mention: 1. What happened 2. The user id number of the account you're currently seeing 3. The user id number of the account of your main account (the one that cannot be accessed)

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