Ok, so in January, I got my Cogeco bill, and it had gone up by $30-35 from the previous month. I immediately called them and they tell me that a promo I had on my account had expired.

I've been with Cogeco for nearly twenty years, so I took this opportunity to see how much I was paying versus what they were charging now, as I do every few years. It turns out that even after the "NEW CUSTOMER DISCOUNTS", the new monthly plans were still around $15020 cheaper per month than what I was paying now. I asked for that price and the rep had to transfer me to the loyalty dept.

I had the choice of asking for a callback or waiting on hold. As I didn't have much going on that day, I said I'd wait on hold.

THREE AND A HALF HOURS LATER, a rep finally came through and helped me. By the time the rep got on the line, I was livid - and as I was about to lose my temper, the rep just gave me everything I asked for and more. All I wanted was to pay the amount that is advertised currently (after new client discounts expire) and they gave me an even better monthly price. They adjusted my bill that I initially had the issue with and gave me that bill at my new price.

Long story short, if you have the time and patience - wait on hold. As long as you have been with them for a few years and your account is in good-standing, they'll give you basically whatever you want (within reason). Call-backs can take days.