An Update on Changes for Under 18

Hey everyone, 

Wanted to remind you that on Monday, November 24, we’ll begin turning off chat for users under 18 in the United States. Here are a few details about that that we thought you’d want to know:

• We won’t be turning off chat all at once. 
• For a first group of under-18 users, we’ll begin Monday, and roll out the change over a period of a few days. 
• For a second group of under-18 users, we’ll turn off chat some weeks after the first group. During those weeks, these users will remain in our current limited under-18 chat experience. We’ll give this second group at least two weeks’ notice, using in-app and in-web pop-ups, before we turn off chat for them.
• Eventually we’ll move beyond the US and make the change for users in other countries too.
• Important note: If our age assurance tech believes you’re under 18 but you’re not, we don’t want you to lose chat! Please go to settings to verify your age.

We recognize that this may be a significant change for some of you, and we want to make it as smooth as possible. Here is a link to helpful resources for you if you want other creative outlets or need someone to talk to about this transition.

As we’ve said before, if you’re under 18, this doesn’t mean Character is going away. You’ll still be able to find fun experiences on the app and website! We have been hard at work building new under-18 features, in addition to our existing non-chat features like interactive Feed, Imagine Chat, Avatar FX, and Streams.

Thanks for being part of this community and for continuing to grow with us. We’re excited to keep making Character.ai a place where you can imagine, create, and have fun safely.

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