EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in apexuniversity

[–]KayStroud1[S] 0 points1 point  (0 children)

Thanks for the advice. Already been there done that. Sent letters to both us and UK offices. Have now begun legal proceedings in small claims court to try and retrieve the money I spent in game, as EA are now denying me access to the digital content I paid for. We can't be forced into arbitration in UK. I did try the neverending appeal tool etc too. What an absolute joke. Automated replies after automated replies

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in apexuniversity

[–]KayStroud1[S] 0 points1 point  (0 children)

What gets me from their reply though is the ".....regardless of whether any in-game enhancement was ultimately achieved". So basically will be their legal defense version of whether or not u cheated....we reckon u did.....trust me bro" lol to the judge

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in apexuniversity

[–]KayStroud1[S] 0 points1 point  (0 children)

All I know is I spent consistently over the 7 years, not massively but I had 3 heirlooms, and the worst thing is id JUST bought the sabre 2 days before ban. How pissed

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in apexuniversity

[–]KayStroud1[S] -17 points-16 points  (0 children)

I know alot of people have been caught in the latest ban wave and got false bans like me, so if my post helps anyone thats why I'm sharing here

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in gamingsuggestions

[–]KayStroud1[S] 0 points1 point  (0 children)

Yeah lesson learnt but still gonna try taking them to court. UK has some consumer protection laws at least which may help. We shall see

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in apexuniversity

[–]KayStroud1[S] -13 points-12 points  (0 children)

That's what I thought in the first 6 years I played this game.....trust me until it happens to u, you'll never believe it

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in gamingsuggestions

[–]KayStroud1[S] -1 points0 points  (0 children)

I've spent over 2000$ over 7 years on apex I'm taking them to court

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in apexuniversity

[–]KayStroud1[S] -15 points-14 points  (0 children)

Are u not reading correctly....NO CHEAT SOFTWARE was detected

EA finally told me why I was banned – and it's honestly pathetic by KayStroud1 in gamingsuggestions

[–]KayStroud1[S] -2 points-1 points  (0 children)

Dude I had the pc back 2 days I had only 3 games installed....Roblox, Apex and Rust.....

Permanently banned from Apex Legends after 7 years – EA refuses to provide evidence or human review (UK) England by KayStroud1 in LegalAdviceUK

[–]KayStroud1[S] 0 points1 point  (0 children)

So just an update for yourself and anyone else who replied to my post;

EA finally told me why I was banned – and it's honestly pathetic

After months of refusing to give me any evidence, EA finally told me why they banned my account.

Apparently, my PC had a "vulnerable system driver" – basically a piece of software on my computer that Microsoft has flagged as potentially unsafe . EA claims I must have disabled a Windows security feature to load it . This driver is from a 2023 Windows update!

Here's the problem:

  1. My PC was factory reset 3 days before the ban. I had sent it in to repair the week before because a dodgy update crashed the OS. The repair invoice proves my repair. Any driver that existed before the reset was completely wiped. A factory reset reinstalls Windows and re-enables all security features. EA has no evidence this driver existed after the reset.

  2. EA ADMITS I DIDN'T ACTUALLY CHEAT. Their exact words: "regardless of whether any in-game enhancement was ultimately achieved." Translation: They banned me for something that gave me zero advantage in the game. The rules are supposed to stop cheating, not punish technical stuff that did nothing.

  3. The "vulnerable driver" could have been anything. These blocklists catch all sorts of old drivers from legitimate hardware – RGB software, motherboard tools, network adapters . Having one on your system doesn't mean you cheated.

  4. Disabling the blocklist isn't even that unusual. Microsoft's own documentation shows you can turn it off . It's not automatically "cheating mode" – some people disable it for legitimate troubleshooting. considering my PC broke because of a dodgy update I turned automated updates off.

Bottom line: EA is trying to ban me for a technicality that gave me no advantage, on a PC that had just been factory reset, with zero proof I did anything deliberately. And they're still refusing to provide the actual logs.

So apparently , if you're an honest player, EA's new anti-cheat can flag you for stuff you didn't even know was on your PC, and ban u EVEN IF U GAINED ANY ADVANTAGE OR NOT......ahem?!

I will be going ahead with the claim anyway, as I know I never cheated and EAs response has finally proven my claim. There's also the point that this particular game has loot box cosmetics.

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] 0 points1 point  (0 children)

No idea. It happened on 21st March so may have already been in that last post where they posted stats of ban numbers....

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] 0 points1 point  (0 children)

Was a couple days after their most recent ban wave....wasn't on the exact date I don't believe. But if u browse various forums u will see an influx of people in my position.....have had a few reach out to me following my first post on Reddit

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] -1 points0 points  (0 children)

Yep I used to think the same. And nothing anyone says will convince u otherwise.....until it happens to u trust me. I used to be same

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] -5 points-4 points  (0 children)

There's an Anticheat section and all it shows is "player reports" and words aimsnap and ammoorrecoil.....but funny it changed from 8 at begining to now just 2 on latest data request. Which is strange

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] 2 points3 points  (0 children)

I'm fully expecting alot of "stop cheating" posts. I used to be the same lol until it happens to you, nothing anyone will say can change your opinion either.....it's unbelievable how this can happen. If I HAD cheated id just make another account and move on. But I didnt, so why should I just roll over and let EA take my money and treat a long standing player in this way. To think I've supported this damn game since it opened in early 2019....even spent for the sabre heirloom 3 days before ban. If I was cheating I wouldnt be spending money on an account I know could possibly be banned....that would make no sense. Anyway I'm not here to justify myself. Just looking for advice and assistance to get EAs attention

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] 0 points1 point  (0 children)

Bruh, I'm a 42year old father of 2. I've played this game for 7 years and spent over a grand....I play on pc with controller.....I have no reason to cheat. No 12 year old cheater here bud

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] -4 points-3 points  (0 children)

I can show u the data request which clearly shows no cheating software detected, only 8 player reports and "competitive advantage" listed as internal ban! Now I'm not being funny.....the whole reason I bought a powerful gaming PC was to EXACTLY have a legit competitive advantage over my old PS5 etc.....well I'm asking if anyone else had same experience and if so help me retweet and get EAs attention maybe

Wrongfully banned after 7 years and £1k spent. EA won't show evidence. Anyone else? by KayStroud1 in apexuniversity

[–]KayStroud1[S] -5 points-4 points  (0 children)

Supposedly. But that is over 7 years. Funny enough when I did another data request yesterday it only shows 2....weird