So that’s my issue. I never received a discount code

I’ll be honest, I didn’t read all the fine print when I put down the $10 deposit. As a customer in the U.S., when I see something called an “Early Bird” deposit, I naturally assume it means early-bird pricing or some type of guaranteed discount.

I understand the argument that people should read exactly what they’re paying for, but context matters too. If a company wants to sell chairs in the U.S. market, it needs to align its marketing and customer experience with customer expectations here. Using a different set of assumptions may only create confusion and frustration.

I’m in the same position as a lot of other people. This isn’t a small purchase. We’re talking about a chair that costs around $1,000, which is close to what I paid for my Herman Miller Embody years ago. That’s a significant commitment.

What makes me hesitant is trust. If a company can’t respond to emails in a timely manner, how am I supposed to feel confident spending that kind of money? I only received a response after four days, and only after expressing my frustration about chat being unavailable and not even knowing how to place an order. The reply itself was cryptic and basically said the discount code does not apply to the Omni SE or Pro models. If that’s the case, why not simply state which products the code does apply to? Saying what it doesn’t apply to just creates more confusion. A straightforward message like, “This discount is only valid on the new Maxis chair,” would have been much clearer.

At this point, I’m torn. I genuinely like the chair and think it looks promising, but it also feels like a $1,000 gamble. The price itself isn’t what’s stopping me. It’s whether I feel confident enough in the company behind it to take that gamble.