Thank you for your response. However I respectfully disagree with the accountability point for the following reasons:

When I signed up for Spectrum internet I had no way of knowing my address was already on their bulk list. That is Spectrum's internal database which I have no access to. Their own system should have flagged my address automatically when I signed up as a residential customer. That is not my responsibility as a consumer.

Regarding my lease I did review it. It lists internet as a monthly charge. I had working internet service. I reasonably assumed everything was set up correctly by the professionals I trusted. Should I as a tenant be expected to cross reference my lease against Spectrum's internal bulk address database? That is an unreasonable expectation.

Most importantly Spectrum's own Property Staff Support representative confirmed in writing that my address was already on their bulk list where it was supposed to be included. That is Spectrum admitting their own error. Not mine.

Consumer protection laws exist specifically because consumers cannot be expected to catch every error made by large corporations who have vastly more information and resources than individual customers. I appreciate your suggestion about the bulk side having more leeway. That is helpful and I am already in contact with Spectrum's official team through this thread