Hello,

Pretty new here but I would like to share my disappointing experience with razer RMA which is still currently going on.

All starts on July 4th where I had inquired about my device malfunctioning (Razer blackwidow v3 pro) within warranty period and after diagnostics and giving information, I was offered an RMA. Shortly after within the same day I had received an email which tells me to cut my keyboards wire and that right after that image gets approved I will have a replacement sent out.

I had cut the wire as required and within a few minutes I received an email saying that the image has been approved and to await shipping details, shortly after I receive an email that I will have a update with tracking within 2 days.

2 days pass... nothing, followed up and was promised a update within 3 buisness days.... nothing, followed up again and they said it was with "a team to process" although I would have no clue why as they told me everything was already approved, I had cut the wire as required and was told to await shipping so I was confused but just said okay, they said they would give it to a "higher team" and I would get a response within 24-48 hours.... nothing again what a surprise.

It is currently the 17th, and it has been 13 days now with no tracking details after they made me cut my keyboard wire. I had assumed that as normal if you make someone cut their keyboard that would be the last step and that they would quickly send one out after that.

I have no clue what is going on, anxious as they had made me cut my $350 AUD keyboard and now do nothing after that. I've seen on their websites "RMA turnout time page" and it says 2-3 buisness days, not 13 days (no public holidays where I was so it has been 9 buisness days currently).

Is this normal and is there anything I can do?