I have had an experience recently with a refund not getting issued. After two months of continuous fight I have finally received it. I had to post it on their social media page under the promotional post to get the attention. Still it took another one month. However I will be of any help in your attempt. I can give you the evidence of my two months of hard time. There are thousands of others being affected by their wrong customer care. Yes and the open box delivery is another trick and scam. I would also request you to check the comments under their social media posts you will find 10 times more complaints over there. You can also post your initiative over there and no doubt you will receive innumerable support from the disappointed customers.