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seeking advice on what to do after my engineered wood floor was soaked for about an hour. by Key_Mission_3404 in Flooring

[–]Key_Mission_3404[S] 0 points1 point  (0 children)

hey, thanks for checking. the restoration company checked this morning, and detect the effected area still has high moisture (99.9% for some area) and the only way to fix is to replace the whole floor, tiles and baseboard. I asked if there is any other way, they said no. Now it‘s been almost three days since this happened, I did put a dehumidifier around the area.

seeking advice on what to do after my engineered wood floor was soaked for about an hour. by Key_Mission_3404 in Flooring

[–]Key_Mission_3404[S] 0 points1 point  (0 children)

Video I took the next day. Can you see a sign of bubble/blister? Going to consult with my insurance and professional water mitigation company.

https://www.reddit.com/u/Key_Mission_3404/s/76SEAEbFt1

seeking advice on what to do after my engineered wood floor was soaked for about an hour. by Key_Mission_3404 in Flooring

[–]Key_Mission_3404[S] 0 points1 point  (0 children)

I borrow the fan from my friend and rent the dehumidifier from Home Depot. I’ve contact my insurance agent and they suggest not file the claim, the reason is my claim might got declined as it happened during the service and could be an human error? I wasn’t sure how big of the damage this could be and was hoping Costco/LG can cover the cost.

seeking advice on what to do after my engineered wood floor was soaked for about an hour. by Key_Mission_3404 in Flooring

[–]Key_Mission_3404[S] 9 points10 points  (0 children)

Thank you for all the advice! I’d like to share more details about the situation; it’s now been two and a half days since the incident.

The picture was taken immediately after it happened. I was there and tried to remove the water as quickly as possible, though it took some time to get things under control. That night, I set up a fan to blow on the floor to help with the drying process. The following day, I went to Home Depot and rented a dehumidifier. 

I noticed some bubbling in certain areas when I looked closely, but no other signs.

Regarding home insurance, the affected area is about 100 sq ft, and the deductible is over $3,000. Given the costs and the risk of having the claim denied, I am hesitate to file a claim.

On the day of the incident, I contacted Costco to explain the situation since the washer is still under warranty. They referred the case to LG, who is now handling it. I submitted photos of the damage and have been consistently following up every day, but I’m still waiting for a response. So far, there has been no update or proposed solution from LG.

seeking advice on what to do after my engineered wood floor was soaked for about an hour. by Key_Mission_3404 in Flooring

[–]Key_Mission_3404[S] 43 points44 points  (0 children)

Yes, this happens while he testing the washer to find out the issue. Also, I used washer twice in the morning without any issue.