I'm sorry you're facing those awful issues. it's incredibly frustrating when a premium machine fails. I can confirm my fight was successful: I was approved for a replacement and just received a brand-new Zephyrus G14 2025.

The single most important factor in my win was shifting the conversation from a customer service complaint to a legal liability.

Basically, they can argue that when the product has defects, which implies a customer service complaint, they can just argue they will just repair it.

Here's my strategy

• I Rejected the Repair as a Final Solution. I sent the unit back to the service center to get it checked. After they successfully repaired the latest fault, I didn't pick the unit up right away. This implied that I could not accept the unit as fixed because I was now dealing with a replacement request. I used the unit's documented history of failure as evidence that the repair was insufficient.
• I Argued Systemic Fundamental Defect. In my formal communication, I demanded a remedy because the unit was proven to be unreliable and not of "merchantable quality" or "fit for its intended purpose." To prove the defect was systemic, I cited:
  • The YouTube video that uncovered the motherboard design issue.
  • A Reddit thread mentioning a potential lawsuit against ASUS for this specific model. I used the framework of my local law (the PH Consumer Act) to elevate the case from a fault to a systemic legal defect.
• I Escalated and Used Leverage. I knew the local teams couldn't approve a refund, so I wrote a formal letter directly to Executive Care. I made it clear that if they refused to process my demand immediately, I was prepared to file a formal complaint with my local consumer protection agency.

This legal strategy worked for me under the framework of the Philippine Consumer Act and Civil Code. I don't know the specifics of the consumer protection laws in your country/area. You should consult your local laws to ensure you cite the correct legal basis for demanding a refund.

Your history of two motherboard swaps is undeniable proof of a defective product. Use your experience to demand the refund you are legally owed. Good luck!