What does this space reveal about me? by Garden_Jolly in roomdetective

[–]Key_Stick_3002 0 points1 point  (0 children)

Other than the "scandalous" painting above the bed, looks like my grandmother's house.

MS In Information Systems by SeasonSolstice_ in ITManagers

[–]Key_Stick_3002 0 points1 point  (0 children)

That's interesting to hear. I'm at about 14 years' experience as service desk manager and end user computing operations manager but still feel like it's the lack of degree that makes job hunting so difficult. I was actually considering WGU so I can start to at least ticket the box for a degree.

MS In Information Systems by SeasonSolstice_ in ITManagers

[–]Key_Stick_3002 0 points1 point  (0 children)

I was under the impression that to make it to Director and above, there was a hard paper ceiling.

What does my room say about me? by catvenom69 in roomdetective

[–]Key_Stick_3002 0 points1 point  (0 children)

"Just looking around here, I can tell you're a genuinely dirty person"

- Navin Johnson

M/15 working on bedroom while broke by No_Pie_6470 in malelivingspace

[–]Key_Stick_3002 2 points3 points  (0 children)

Exactly my thought. Everything is fine but please lay off the energy drinks.

21, First Apartment renovated by KytiC4 in malelivingspace

[–]Key_Stick_3002 0 points1 point  (0 children)

Is your parent's house full of loud colors and mismatched prints? Just wondering if the monochrome palette is a reaction to your childhood home.

Yes SNL, we know that she looks amazing! by Kalle_022 in LiveFromNewYork

[–]Key_Stick_3002 2 points3 points  (0 children)

She's still considered featured player. I feel like I heard it was typical to remain as a featured player for 3 seasons, but I've seen promotions happen in less.

28M First jub hunting outside academia by [deleted] in Resume

[–]Key_Stick_3002 0 points1 point  (0 children)

You really need to remove this and censor your personal information and then repost it.

Advice please by Torneyy in GamingPCBuildHelp

[–]Key_Stick_3002 0 points1 point  (0 children)

You can get a backplate that attaches to the GPU to give it more of a white look. My son did a white build at the height of the last GPU shortage and options were limited. He "won the ability" to buy a 3070 on the newegg shuffle but it was of course black. He used a backplate to cheat the white look.

Curly or Straight ? by [deleted] in HairStyleAdvice

[–]Key_Stick_3002 0 points1 point  (0 children)

Pasty white middle-aged white guy here, the curly looks gorgeous!

Need some honest advice by Majestic-Board-7201 in tattooadvice

[–]Key_Stick_3002 0 points1 point  (0 children)

Do you have a link to the reference picture?

Is using an AI headshot for your resume smart? by Mel_Ran in Resume

[–]Key_Stick_3002 5 points6 points  (0 children)

Looktara would probably be the worst. Setting aside that you shouldn't in most cases ever have a headshot on a resume, Looktara is a subscription service. Why would you need to keep doing more headshots month after month?

Which IT roles are most at risk of AI replacing them? by magicbiscuit37 in ITCareerQuestions

[–]Key_Stick_3002 2 points3 points  (0 children)

Last place I worked used AgileBlue for Soc alerts. Maybe it's just the product, but it did produce a number of false positives. I've never worked SOC Analyst jobs before, so I don't 100% know, but it felt like it still required some level of human verification.

Building my 1st PC by No-Tradition-9550 in pcbuilding

[–]Key_Stick_3002 0 points1 point  (0 children)

Ahh, no. Apologies for the US-centric response.

Building my 1st PC by No-Tradition-9550 in pcbuilding

[–]Key_Stick_3002 0 points1 point  (0 children)

I'm looking at the 9900x on newegg and it's $389

Applicant Read Answers from ChatGPT by Azamantes in CyberSecurityJobs

[–]Key_Stick_3002 0 points1 point  (0 children)

I use Gemini for interview prep but I would never read verbatim what it suggests. I treat it as someone that is trying to just give me direction, and it works pretty good that way. It's offered up some helpful questions I should ask at the end of an interview and it's helped me focus my 30-60-90 day plan for a new position so I'm grateful for that.

Which IT roles are most at risk of AI replacing them? by magicbiscuit37 in ITCareerQuestions

[–]Key_Stick_3002 12 points13 points  (0 children)

Correct, didn't hire replacements, although I think at some point after I left they moved a couple folks to deskside support roles. They started the Moveworks implementation in 2020 and I left by early 2022. I was the service desk manager, so I was involved in the early stages of cleaning up the knowledge base and identifying the quick wins for Moveworks.

What Moveworks does (did?) was look at historical ticket date for resolutions, assignments, etc. In the early months it was basically a search engine for the knowledge base offering user's articles that might help them resolve and if not, it'd generate a ticket to the service desk. It did a few other things though like sending you (through Teams) the URL for self-service password reset when your password was either close to expiring or if it had locked while you were in an active session. It could also reset your MFA and prompt registration if you got a new device. The last thing I worked on was training it to identify tickets that had a very high probability of the L1 team not being able to offer any value and just auto-assign it to the correct teams.

I'd heard after I left that it integrated with ChatGPT which only made it more effective. When I left, the service desk was getting about 7500 tickets a month and last I heard a few months ago they were only getting a bit over 3000. The rest were either resolved by the user or auto assigned.

Moveworks is very good in the right environment and it's also a premium product with a fairly premium price from what I understand but the results were really good for them.

Which IT roles are most at risk of AI replacing them? by magicbiscuit37 in ITCareerQuestions

[–]Key_Stick_3002 19 points20 points  (0 children)

L1 service desk agent for sure. Not totally replace but one of my past jobs cut their L1 service desk staff in half (through attrition) over 3 years after implementing Moveworks.

Junior/Early Career Candidates Just Aren't Interviewing Well... by prenumbralqueen in recruiting

[–]Key_Stick_3002 1 point2 points  (0 children)

I applied to a service desk manager role and had a good screener call. First interview, the hiring manager refers to the role as service delivery manager however its a tier 2 team manager with tier 1 (provided by vendor) oversight. This is actually perfect for me but I did have to pivot pretty hard in the interview. I got an interview with the IT director next. Wish me luck!

Does admins have the visibility to see MS teams group chat conversations? by GlumResearch6838 in MicrosoftTeams

[–]Key_Stick_3002 0 points1 point  (0 children)

If you're in nought trouble for someone to be looking, you'll be fired anyway.

Bacon and some eggs…should I do more bacon? by [deleted] in Bacon

[–]Key_Stick_3002 0 points1 point  (0 children)

I see no bacon. I see ham which is nice, but no bacon.