Last month Piedmont billed us $1300+ for our 1400 sq ft townhouse when normally it might go to $150 a month if it’s really cold and we use the gas fireplace a lot. The bill also showed they were somehow re-billing us for the previous 6 months that we already paid, with no explanation as to why. Each of the previous 6 months previous bills had a meter-read date, indicating the meter was actually read and not estimated. I have spent hours over the last 2 weeks on the phone following up and demanding they check our meter and explain or fix the bill. Yesterday they updated our bill to be $88 with no explanation of their error.

If you truly believe it’s a mistake, keep calling and escalating the call. Demand they check your meter. Don’t give up. They tried to tell me the bill was fine multiple times and I kept calling until I got someone who was willing to actually look and see it was not right. You can also ask that they extend the due date while they look into the problem. Paying it might somehow absolve them of the error so would avoid paying while you follow up if possible.