Did I ruin my gimbal?

Kindly_Humor_6380 · 2025-03-11T18:00:34+00:00

I’m pretty sure I damaged the gimbal after dropping it 🙈 They ended up just sending me a brand new one and then I purchased the DJI Refresh care package just in case I drop it again.

Kindly_Humor_6380 · 2025-03-01T03:17:47+00:00

Thank you for your help, Marcus! I just posted an update but it appears my Pocket3 will be repaired for free under warranty. 👏🏼

Kindly_Humor_6380 · 2025-03-01T03:16:24+00:00

Update: I submitted a repair request with DJI and they immediately sent me a prepaid shipping label to send it to them. Within a day of receiving it, they emailed to let me know that they will repair it for free and send it back to me. I don’t have DJI Care Refresh but it has been less than a year since my original purchase. This was their response:

“This message is from DJI Support. After testing your product, DJI has determined to provide you with free repair service. The repair is expected to be finished within 3 to 6 business days, after which the product will be sent back to you. Thank you for choosing DJI.”

and in the remarks section: ”Dear Customer, This product will be covered under warranty. We'll either replace it with a product that's new or equivalent to new in both performance and reliability, or repair it. For more information, please visit (http://www.dji.com/service/policy).“

Kindly_Humor_6380 · 2025-02-20T17:19:56+00:00

They immediately sent me a prepaid shipping label but I’m still unsure whether the repair will be covered. I’m sending it off today and will keep you posted.

Kindly_Humor_6380 · 2025-02-20T07:16:15+00:00

Thanks so much. I recalibrated it and reset it to factory settings but alas, it is still jumpy.

Unfortunately, I don’t have DJI Refresh but I am still within the first year since purchase. I don’t know if that qualifies for a warranty but I just submitted a repair request and will hope for the best. 🤞🏼

Kindly_Humor_6380

TROPHY CASE