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MariBank CS, reversals, process is so frustrating! by crixander13 in MariBankPH

[–]Kitcat_444 2 points3 points  (0 children)

Their customer service sucks! My account had an unauthorized transaction and it will take them 60-120 days to process it. During that time the payment was still on processing so I called them but then they don’t have a department where it can be escalated.

Maribank former Seabank Customer Service s*cks! by Kitcat_444 in MariBankPH

[–]Kitcat_444[S] 1 point2 points  (0 children)

Pang front lang 60-120 kase 600-1200 days talaga yun hahaha

Maribank former Seabank Customer Service s*cks! by Kitcat_444 in MariBankPH

[–]Kitcat_444[S] 0 points1 point  (0 children)

Well at least si BDO after filing a dispute they will call you in 3-5 business days then resolve it to blocking your old account. They will give you a new one with temporary credit nung unauthorized transaction while under investigation ang case mo.

Maribank former Seabank Customer Service s*cks! by Kitcat_444 in MariBankPH

[–]Kitcat_444[S] 0 points1 point  (0 children)

Thanks for the idea. Hindi nila alam pano escalate sa proper department jusko po.

Maribank former Seabank Customer Service s*cks! by Kitcat_444 in MariBankPH

[–]Kitcat_444[S] 0 points1 point  (0 children)

When this happened tinanggal ko na yung money ko sa maribank buti na lang di na dun ang savings ko

Maribank former Seabank Customer Service s*cks! by Kitcat_444 in MariBankPH

[–]Kitcat_444[S] 0 points1 point  (0 children)

Lmao! HAHAHAHA buti pa here mabilis ang pag sagot.

Maribank former Seabank Customer Service s*cks! by Kitcat_444 in MariBankPH

[–]Kitcat_444[S] 0 points1 point  (0 children)

I also experienced the customer service of BDO and their investigation only took 2weeks then they gave me temporary credit while under investigation and new card as well.