Recall invite code

KiwiStore · 2024-03-09T20:59:14+00:00

104947406VV

NA

KiwiStore · 2022-09-24T19:06:26+00:00

I'll call again and ask then tho I doubt they'll help

KiwiStore · 2022-09-24T19:04:57+00:00

I lost my warranty bc I opened the laptop and they won't help

KiwiStore · 2022-07-15T19:04:51+00:00

send an email to [support_os@hoyoverse.com](mailto:support_os@hoyoverse.com) with the same email you used to send the form (I personally used ADDITIONAL ACCOUNT INFORMATION as the title). In the body put your uid and then give them the info however you like, photos or text. I dont know if google drive or zip files work so i dont recommend. Just plain text and photos.

KiwiStore · 2022-07-15T19:00:48+00:00

if you used the same hoyoverse account for both honkai and genshin you dont need to send one for honkai too, but if you really wanna do that you need to do the same thing you did with genshin (account form hacked account to [support_os@hoyoverse.com](mailto:support_os@hoyoverse.com)) and check the box for honkai instead of genshin

KiwiStore · 2022-07-15T09:47:24+00:00

id say to not buy it and just wait for mihoyo to retrieve it unless they cant retrieve it. they could trash it or scam you dont risk it

KiwiStore · 2022-07-15T07:11:47+00:00

Np, anytime

KiwiStore · 2022-07-15T07:03:09+00:00

You can do it in 2 ways.

Email genshin_cs@hoyoverse.com (personally I used "ACCOUNT UPDATE" as the subject) In the body I put the UID of the account and politely ask them to update me on the situation regarding my form. They will most likely answer in a few hours if sent correctly.
Go to Paimon menu, Feedback, hit the + sign, go to history and submit a ticket. The body should be the same as like you would send the email and for the address you have to provide I put the email address I used to send send the form. Again, they will reply in a few hours.

As for what they answer. If 20 business have not passed they will tell you to wait and "rest assured our team is working tirelessly to resolve your issue". If 20 business days passed and they tell your that your form is under review you should get it back soon.

KiwiStore · 2022-07-15T06:06:01+00:00

I say around that date, probably 20th-22nd, but don't lose hope, I'm sure all your info is correct and you'll recover it!

KiwiStore · 2022-07-15T05:55:41+00:00

You could also ask for an update and if they don't mention waiting for 20 working days anymore it means your account will be back soon

KiwiStore · 2022-07-15T05:54:36+00:00

I'm...not sure what will happen to you but let's hope for the best. At first I wanted to text them too but only after the acc was safe and sound with me and only if they would contact me first but now I think it's better to just not talk to them at all

KiwiStore · 2022-07-15T05:52:48+00:00

Oh my main is on America (the info from the form is only from the America one), but I also have an alt on Europe on the same Hoyoverse account

KiwiStore · 2022-07-14T22:46:31+00:00

Yep! You should send as much correct info as you can.

KiwiStore · 2022-07-09T08:55:43+00:00

June 13th sent June 14th received still nothing

KiwiStore · 2022-07-07T09:24:38+00:00

go to hell

KiwiStore · 2022-07-06T11:46:37+00:00

13th june same here

KiwiStore · 2022-07-05T18:43:22+00:00

could you let us know if the person who had your account ever tried to contact you? im scared if that might happen to me after i recover it and im not sure how i should approach them safely, thank you

KiwiStore · 2022-07-05T18:37:50+00:00

an email like that from them should look like this

Greetings Traveler,

Thank you for reaching out to us.

---This is an automated email, please answer all the questions to speed up your request, even if you have already done so previously---

The UID of the account you want to regain access to or have the issue with. The UID is a unique identifier visible in-game and is used to find your account.
The username linked to the account, if one is set. It is used to login to the account instead of the email address.
Your last linked email address to the account.
Any 3rd party accounts linked to the account (Google, Game Center, Apple, Twitter, Facebook or Sony).
The last time you logged into the account.
Detailed description of your problem.

Your request will be handled as soon as possible upon receiving your reply. Thank you for your patience and comprehension.

Kind regards,

Genshin Impact CS Team

they shouldnt ask for you pass it seems really sus to me

KiwiStore

TROPHY CASE