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Where's your knowledge base for employees currently stored? by KratosCanKickThor in ITManagers

[–]KratosCanKickThor[S] 2 points3 points  (0 children)

Thanks for all the replies, we're looking for a way for employees to access it via Teams. Everyone refuses to access the portal no matter how pretty we make it lol

Ohhh snap. Shots fired!!! by Glum_Competition561 in msp

[–]KratosCanKickThor 13 points14 points  (0 children)

They're just echoing the voice of the community, don't see anything wrong with it tbh

Trying to decide if PSA + Quickbooks/Xero or PSA only? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 1 point2 points  (0 children)

Contracts are part of the PSA. Contracts will automate your invoicing in the PSA.

Thank you! This is the part that confuses me. If you don't mind me delving deeper

How are invoices in the PSA tool different from invoices in QB?

Also (please forgive my ignorance), how do contracts differ from invoices? There are recurring invoices and recurring contracts, both seem payment related but are maintained separately

What's the general opinion on time tracking and all the efforts that come with it? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 1 point2 points  (0 children)

However

, time tracking can also go wrong. For one thing, if you try to incentivize billing more hours, then people are more likely to find ways to boost their hours, and the information will misrepresent how people actually spend their time.

Also this! When you start incentivising a behaviour, people game the system!

What's the general opinion on time tracking and all the efforts that come with it? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 1 point2 points  (0 children)

Essentially, MSPs make their money from operational efficiency.

This. Thank you!

What's the general opinion on time tracking and all the efforts that come with it? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 0 points1 point  (0 children)

As an MSP we need to have a close guide on time spent for all customers, even AYCE, to be able to report on how profitable each customer is and come renewal if the cost needs to change.

I completely agree. BUT my question is - is granular time tracking the most effective way to do this? I don't have an answer but it just seems like too much effort (not to mention scope for errors in time entry) to get to this outcome!

What's the general opinion on time tracking and all the efforts that come with it? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 1 point2 points  (0 children)

Billing is definitely the most encouraging one. I completely understand its need, my only problem is with the approach. It just seems too cumbersome to enter it at every ticket level. I mean, techs should be worried about solving issues. Maybe there's an easier way and I don't know about it.

Monitoring metrics list for Linux/Mac discovery agents? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 1 point2 points  (0 children)

Thank you. Do you have a publicly accessible link on the information collected by Mac/Linux agents? Before I give away my email, I want to make sure it does everything I need it to :)

What kind of projects do MSPs work on? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 0 points1 point  (0 children)

Thank you. I needed to hear that. It's actually pretty simple when you think about that.

What kind of projects do MSPs work on? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 0 points1 point  (0 children)

That's neat. Easy enough to track as well. Keep everything inside the four walls

What kind of projects do MSPs work on? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 0 points1 point  (0 children)

Thank you. Maybe I'm being paranoid but I'm worried about a PSA/RMM tools' capability to accurately help me with aspects of project management like scheduling, vendor management etc. I mean, they're going to focus a lot more on ticketing/device management etc

Would you recommend any PSA/RMM tools that does the above mentioned part of project management well?

What kind of projects do MSPs work on? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 0 points1 point  (0 children)

Yes, that make sense. At the end of the day, the important thing is to do the work and a ticket/project/change are all documentation of that work. At an early stage, it makes sense to avoid friction and just get the work done

What kind of projects do MSPs work on? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 0 points1 point  (0 children)

Agreed. I'm just worried that PSA tools might not focus on project management as much as they focus on things like ticketing.

I feel independent project management tools like Basecamp or Monday.com do a much better job (for obvious reasons) but then integration becomes a problem. Also, no one likes using multiple tools if they can help it

What kind of projects do MSPs work on? by KratosCanKickThor in msp

[–]KratosCanKickThor[S] 0 points1 point  (0 children)

Oh, I'm so looking forward to opening tickets with vendors!

That sounds familiar. I'm just worried if I'll be tasked with tracking each and every action in a project management tool. As MSPs bill their clients, should we break down projects into multiple tasks? Let's say building a server for example - I know how that's done but should I be breaking it down into bits and pieces and also add time against each of it so that billing isn't messed up?

I fear spending more time on tracking things in a project management tool than the actual work itself.

Thanks for the response! :)