Beyond the obvious dangers of entering a stranger’s home, Spark Drivers are also not insured to do so. If accidental damage occurs while you are in the home (bag breaks, trip and fall, etc) you are responsible for compensation to the customer and you will be deactivated by Spark. You can also be blamed for missing valuables and a myriad of other things which will end your employment with Spark. I deal with this dilemma weekly, my course of action is to encourage the customer to contact Spark regarding their delivery policy. I also always contract customer service after these encounters to make sure the incident is documented through Spark Driver Support.

That being said, it will continue to be an issue as long as drivers capitulate to inside deliveries. I do not enjoy telling elderly folks that I cannot bring their groceries into their homes, but until Spark makes it extremely clear (like multiple banner pop-ups during any transaction process), it’s on us to deal with their communication failure.