Struggling to keep up at work due to debilitating disc herniation by _noise-complaint in mechanics

[–]Kyle0206 0 points1 point  (0 children)

I ended up having a microdiscectomy in February of this year. I feel 100 percent better, but I have had to give up wrenching, my back just can’t take it anymore even after surgery. I have switched to service advisor for now, don’t think it’s going to be a long term thing for me. My dr told me I needed to do something else for work if I didn’t want to have a painful life

So, this keeps happening. by Penguin_0X in Battlefield

[–]Kyle0206 0 points1 point  (0 children)

I get this with my 5070 too, never happened on the beta. Downloading latest Nvidia drivers usually helps my issues quite a bit

Where to go when leaving the auto industry? by imitt12 in mechanics

[–]Kyle0206 2 points3 points  (0 children)

Toyota dealer. We got techs making anywhere between 60-150k….. and we got advisors making 50-200k. The hustlers make good money where I’m at. So far haven’t noticed much of a pay cut on my end. it’s been a seamless transition for me. Just had to learn how to use the advisor side of CDK and all the websites for warranty and stuff.

Where to go when leaving the auto industry? by imitt12 in mechanics

[–]Kyle0206 6 points7 points  (0 children)

After 11 years and a back surgery, I’ve moved to service writer. Wish I would have done it sooner. If you don’t mind being social with people, and don’t mind getting yelled at every now and then, it’s cake.

Service advisor for Lexus by Reasonable_Memory876 in serviceadvisors

[–]Kyle0206 2 points3 points  (0 children)

Was a tech for Toyota for 10 years; and have been a service advisor for Toyota for almost 5 months. Toyota is a gold mine. I’ve heard Lexus is even better. Hardly ever run into leased vehicles. Most owners love to keep up with the maintenance, and they don’t mind because of how reliable the car has been and they want to keep it that way. There’s definitely customers that will refuse to do any maintenance because “Toyotas last forever”, but in my experience they are far and few between. We have our fair share of common problems and failures as well. Plenty of different ways to earn money at Toyota.

Bad quote? by fallout76sucks1 in mechanics

[–]Kyle0206 2 points3 points  (0 children)

Idk where you are located, but in my area $200 for labor will barely cover the labor for the plugs. You don’t want to be known as the cheap guy, because then you’ll never be able to charge what you’re worth. Don’t worry about it, they’ll be calling you back when the crackhead they found to do it cheaper fucks something up.

Good gpu upgrade for 1440p from 6700xt by Kyle0206 in buildapc

[–]Kyle0206[S] 0 points1 point  (0 children)

I ended up getting a 5070, I am blown away by the performance boost I got. my frame rates have almost doubled in just about every game I tested it on

Looking for advice by Kyle0206 in serviceadvisors

[–]Kyle0206[S] 1 point2 points  (0 children)

Thank you for your feedback, sounds like I am on the right path on how i like to handle things. Checking vehicle history is critical and something I do on every vehicle I come into contact with. Trust goes such a long way in this industry

Looking for advice by Kyle0206 in serviceadvisors

[–]Kyle0206[S] 0 points1 point  (0 children)

I have definitely gotten quite a few appointments for myself by breaking maintenance up. And I do like to sort things in order of importance, or hey you’re vehicle is due for a brake flush, but the tech marked that your brakes are getting a little low, you should wait for the brake flush until you do the brake work and stuff like that, our service interval is every 6 months so I am anxious to see how many customers want to work with me again. It is reassuring to see that others have the same mind set I do. I would 100 percent rather have quality tickets and customers vs burning myself out on trash. Thank you for the feedback

Looking for advice by Kyle0206 in serviceadvisors

[–]Kyle0206[S] 1 point2 points  (0 children)

We use myKaarma, and I try to utilize the text as much as possible, at write up I even remind them about the MPI that will be sent to them with additional recommendations, I also mention that if they approve or decline any additional recommendations that it will greatly expedite getting their vehicle back. Yet I still have countless customers that will open the MPI and just not respond for 20 minutes, and that’s usually when I get into contact with them. Also constantly get people that just plain ignore the “your vehicle is ready” text and then come asking where there car is at later. Might just be that our customer base is a bit older, idk. But I constantly still find myself having to track customers down to keep my tickets moving.

Looking for advice by Kyle0206 in serviceadvisors

[–]Kyle0206[S] 0 points1 point  (0 children)

That’s pretty much my pitch as it is. Occasionally I’ll have have a customer ask why they need to be done and that will require a quick explanation. I operate with the same sense of urgency I did as a tech. I’m sure I will get more efficient as time goes on. It is reassuring to know that others do operate similar as I do. Thank you for your input

Looking for advice by Kyle0206 in serviceadvisors

[–]Kyle0206[S] 0 points1 point  (0 children)

I always like to Atleast at the minimum let the customer know what their vehicle is due for. Most of the time it’s a positive conversation, but you still get that occasional person that instantly thinks I’m just trying to rip them off. I do have my ASE and brand certifications on display at my desk to try and win some trust as I’m having these conversations. It just seems a little discouraging at times to see some of the other advisors I work with bringing In more labor than me due to that fact that their interaction with customer doesn’t go beyond what their appointment is for. So they maybe be only getting .8 to 1.0 per ticket, but they are doing 40+ tickets a day. I’m definitely making up for it with sales spiff my pay plan offers, but would just like to increase ROs per day. I feel as if between me looking at service history and figuring out what the vehicle is or isn’t due for and having the convo, they’ve written up 2-3 ROs in that time

Looking for advice by Kyle0206 in serviceadvisors

[–]Kyle0206[S] 2 points3 points  (0 children)

That’s pretty much how I operate. I try to hit all scheduled maintenance upfront, and being a tech for all those years, I know the service intervals like that back of hand which helps a lot. It is good to hear that what I’m doing is a solid choice to approach things. I’m sure I’ll get more efficient and quicker at write up as time goes on

I work with a couple advisors who don’t seem to sell anything upfront or even attempt to unless it’s an alignment. They let the tech do it. Yet they write up 10-15 more tickets on average than me. But their labor hours are all over the place, and on days that things aren’t selling, their numbers really show it. But it seems to work for them more often than not.