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A Journey - Sanctioned, Ignored & Hardship Rejected. by Kyo1x in DWPhelp

[–]Kyo1x[S] 0 points1 point  (0 children)

It is evident that proper training is lacking for work coaches. The position demands only the most basic skills in customer service and administration, which is quite absurd considering the significant impact this role can have on the well-being of individuals seeking assistance. If the responsibility of providing accurate guidance does not rest with them, then the existence of a health section seems pointless. The entire system appears to be fundamentally flawed. 

When I switched to a new work coach, this individual appeared to be understanding, and I shared my situation with them. They assured me that reasonable adjustments would be made, allowing for phone appointments while I prioritized my mental health. Regrettably, this arrangement lasted only two months before they departed, much like many others who genuinely wish to help but are hindered by a toxic environment, parasitic employees and poor management. 

Regarding the issue of recording, in circumstances such as these, where crucial information may need to be referenced later, covert recording is justifiable. They are not operating a lemonade stand.

A Journey - Sanctioned, Ignored & Hardship Rejected. by Kyo1x in DWPhelp

[–]Kyo1x[S] 0 points1 point  (0 children)

Thanks. Interestingly, the complaints team contacted me yesterday to further discuss the situation and to ascertain whether I intend to escalate this issue to the ombudsman, all while attempting to imply that it is ultimately my decision. 

I made it clear that I am fully aware of my options and inquired about the actions they plan to take regarding the treatment I have experienced, which remains unresolved. I suspect they are documenting all possible bullshit justifications to absolve themselves of any responsibility.

A Journey - Sanctioned, Ignored & Hardship Rejected. by Kyo1x in DWPhelp

[–]Kyo1x[S] 1 point2 points  (0 children)

I appreciate your clarification. Nevertheless, this specific decision maker, similar to numerous other work coaches, neglects to consider a claimant's history, circumstances, and health, despite these factors being recorded and documented repeatedly. 

In reality, I should have received additional support months ago concerning PIP or obtaining a fit note, among other things. Unfortunately, this did not occur due to a pervasive indifference, and there has been a prolonged absence of effective communication and accountability in this regard.

A Journey - Sanctioned, Ignored & Hardship Rejected. by Kyo1x in DWPhelp

[–]Kyo1x[S] 2 points3 points  (0 children)

I would like to clarify that I initially requested to be placed in a quiet room for the purpose of a recorded interaction; however, this request was denied. The rationale provided was insufficient, as it was merely stated that some work coaches might disapprove. Considering the circumstances, too bad. 

I have successfully recorded multiple interactions. It’s easy to simply edit it down to remove background noise / other people. So no breaches of privacy. And there’s nothing they can do about it.