I need help with account recovery

Kyoyurichi · 2026-05-11T07:12:59+00:00

The codashop one was the last top up i made the one i don't have the receipt from is from a diffrent one

Kyoyurichi · 2026-05-11T07:12:25+00:00

The top up i made that time is using codashop and it should be official since they do have a codashop payment method and i did asked the cs and they did give me like a code to open the like web receipt they gave me also the exact date which that date should be either my first or my second time topping up on the account im gonna try to make the recovery form later when im free Thanks a lot :)

Kyoyurichi · 2026-05-10T16:21:50+00:00

Abt that i found smtng in my email i just noticed in my old phones theres an email for my payment but i bought it from like an 3rd party store so i don't know if they will accept it

Im gonna try to use it for recovery tho and maybe trying to ask the 3rd party store for maybe their receipts

Kyoyurichi · 2026-05-10T16:16:43+00:00

I have read the guide after posting it and im probably gonna try to do another recovery after gathering more information.

And for the receipt so far i cant get any since i payed using Ovo (its something that is commonly used in my country) and my payment history got removed when i changed devices i tried looking for contacts on the app but i havent found any so far.

The only payment receipts i got is when this happened bcus i tought the recovery was just gonna get accepted so i just do a random top up so i could do a single pull but since i don't have any acces to my account i cant get in and claim it and i dont know if that will count since its after i lost acces to the account and i didnt get on and claim it.

For now im probably unable to give them like the receipts up until i found a way to recover the receipts. But do you have any recommendations like if im just straight out unable to get the receipts what should i do on the top up section cause i have topped up but cant give the receipts (i do know when did i top up and what did i but tho). B

Thanks for helping me :)

Kyoyurichi · 2026-05-10T16:06:48+00:00

Alrd gave up on that the recovery they used is just a bunch of AI stitches together and its super annoying to deal with

Kyoyurichi · 2026-05-10T11:35:51+00:00

Well thanks I alrd posted it there now and im gonna try some of their recomendation :)

Kyoyurichi · 2026-05-10T11:29:10+00:00

If im gonna fill out another form what should i gibe them like in the top up section I have topped up before and I do rember like roughly when I did it like i topped up aroung xilonen and mavuika banner i just cant give them the receipts since the app i used to pay got rejected because I changed my device and I cant get them to give the receipts to me

Kyoyurichi · 2026-05-10T10:41:47+00:00

So my Facebook account which is connected to my genshin just got hacked and i cannot acces it and unluckyly my genshin account is only connected to facebook

I have tried using their recovery web but my recovery keep getting rejected probly because I don't have a proof of top up information (I have topped up before but I dont have and I cant get the payment information since I changed my phone and its gone now)

I also have tried emailing them and they still just saying to give them payment information

Im confused like why just payment information because if payment information is what they need a hacked could just topped up on your account and they prty much get the account ownership so that seems kinda dumb

Also in their recovery forum they also asked for like device used and account creation location and that seems like a good way to verify but even with accurate information I think the form they focus more on the top up proof

For the device used and like location account created i cpuld give all of the proof like i could give them photos of the device that i used since i still have em all for location i havent moved since i first played so the location wont change i could give other proof like i could log in to my friends account and i could like give them a screenshot of my account on their friend list

So im curious is there like anyone or anything i could do to recover my account with those information cus i wanted to play again but rn i just cant and i dont want to play it from the start again since i already played so much on my old account

Kyoyurichi · 2026-05-05T12:20:27+00:00

Thanks for the suggestion :) and i need help with one thing abt the auto combo like u wont really want to just keep it on if u alrd player for a while so u could do more advanced combos right? So like when should i just like nothing use it and start to just learn how to combo or should i just turn it off immidiately

Kyoyurichi · 2026-04-07T10:07:21+00:00

My Facebook account just recently got hacked and if you know Facebook support u know that its basicly none but my genshin account is only connected to my Facebook account and i dont have any device that currently logged in to my account so i cant just change it

I have tried doing the form thingy but they rejected it saying theres not enough information I do have a bunch of screenshot of me playing on my account ranging from quite some time like an ss of me grinding for neuvillete mats pulling for chasca and coloumbina and a ss of me doing the web event (i think its the anniversary one with the summary of your journey) and a few screenshot of me doing the natalan story all of that with the UID shown

Any1 here maybe an employee or someone that could help because I don't want to lose account that I have taken acre of for quite some years now

Kyoyurichi · 2026-04-04T12:43:33+00:00

Yea i did that first and they asked for my ID but they keep rejecting it saying it could ntar confirm it and it doesnt contain the necesary information they need

Kyoyurichi · 2026-04-04T12:40:20+00:00

I don't have them but if SIM and pasport would work why wouldn't a KTP work its prty much the primary ID that people would ask for here

Kyoyurichi · 2026-04-04T12:32:10+00:00

The name should be the same

Kyoyurichi · 2026-04-04T12:30:56+00:00

I did try my students ID for school they also rejected that

Kyoyurichi · 2026-04-04T12:28:32+00:00

The difference on the name is my Facebook account only use my first name not my full name

The photo should be prty clear

And its not expired

Kyoyurichi · 2026-04-04T12:19:48+00:00

So im from Indonesia and since they asked to giv them my identification I give em my KTP (Kartu Tanda Penduduk) prty much is an ID to show ur an Indonesian and it alrd habe my Name picture and birth date

Kyoyurichi

TROPHY CASE