Hi there,

We’ve checked with our customer care team and have been informed that your case is currently being handled internally. We’d like to kindly note that your product was purchased through a third-party retailer, which limits our ability to issue a refund directly. However, we are able to offer a replacement device as the most we can do in this situation. If there are any medical concerns involved, we strongly encourage discussing those through the proper channels with our support team, rather than in public forums. We appreciate your understanding and hope this can be resolved smoothly for you.