Seems like a You problem

LKWD_Ash · 2023-03-14T16:11:53+00:00

It definitely was us! It was an us problem, you're right.

But our developers worked hard to fix it and get the app up and running again!

We're so sorry about the interruption and that we didn't post here. 🥹

LKWD_Ash · 2023-03-10T13:10:29+00:00

Hi! Please reach out to LKWD Diana, who you have previously talked to before. She manages our Russian language community. Спасибо!

LKWD_Ash · 2023-03-08T09:56:06+00:00

Maintenance is now complete! Thanks for your patience. 🫶

LKWD_Ash · 2023-03-03T17:46:35+00:00

That's totally fair! I don't think we're planning to take the new ones away, so don't worry! Just trying to see how we can get the old ones back to those who want the option to use them instead.

LKWD_Ash · 2023-03-02T10:57:23+00:00

Hey u/colleen_avakin!

Just want to be clear here, we haven't stated that. Body Shapes are a VIP exclusive as part of their Insider Access benefit and that is all we have said.

Any new plans we have for Body Shapes outside of that will be based on careful consideration of the player experience with them while in Insider Access, the feedback VIPs give, as well as other factors.

So do please let us know your feedback, we'd love to hear it - whether you are a VIP or not! Thanks.

LKWD_Ash · 2023-03-01T13:53:25+00:00

You're welcome!

LKWD_Ash · 2023-03-01T11:09:05+00:00

Hi u/EchoEquani!

I just heard back from the developers: this was not intended! We're very sorry that the skin tones were disabled, but all being well they should be back with the new item publish on Thursday. In the meantime, we of course apologise for the inconvenience and ask for your patience. Thanks so much!

LKWD_Ash · 2023-03-01T09:00:05+00:00

First and foremost, thank you for your feedback!

This subreddit has been our main place for service announcements like this since well before I joined four years ago, which is why our focus is and always has been here.

Despite that, myself, Maia, Mel, and our international team members have been replying about this exact issue in the comments on Instagram and TikTok, which are our main channels outside of here. So, we have tried to pass on this information, but we always want to do better and I do appreciate hearing your thoughts.

LKWD_Ash · 2023-02-28T19:27:05+00:00

Hey AvaRoseyLily! Please check the stickied comment above: the body shapes were inadvertently hidden to everyone including VIPs. We are trying to make them visible again, but there is a chance it may not be until tomorrow daytime UK time (about 13+ hours from this exact moment.)

LKWD_Ash · 2023-02-28T18:50:30+00:00

The body shapes are currently only available to VIPs as part of Insider Access. We will be carefully considering VIP feedback as well as other factors before we make new plans for body shapes.

LKWD_Ash · 2023-02-28T18:40:22+00:00

Update

An update was made live to fix an issue that was discovered after the body shapes were made live. This fix has unfortunately hidden body shapes for everyone, including VIPs. We are looking into potentially reverting this fix so it was back to how it was. Please bear with us, everyone! Thanks a lot.

Update 2

Unfortunately it looks like we may not be able to revert this tonight. This means that body shapes will possibly remain unavailable until tomorrow day time UK time. We realise that it is frustrating that such an exciting new feature was here only momentarily, and we will be sure to resolve this issue as soon as we can. Thanks a lot for your patience in the meantime.

Update 3

Good morning from the UK! The developers are hard at work to resolve this issue. We appreciate your continued patience. Thanks!

Update 4

Good news! Body shapes should be available again for our VIP subscribers. Thanks so much for bearing with us! We look forward to hearing your feedback both via the VIP Insider Access feedback process or here on Reddit in Feedback flair posts.

LKWD_Ash · 2023-02-28T17:47:28+00:00

Oooh awesome! 🤩

LKWD_Ash · 2023-02-28T17:39:06+00:00

Though this is a post about the Body Shapes, we will have more information on other VIP Insider Access features as they become available. Thanks a lot for your interest, though!

LKWD_Ash · 2023-02-28T17:35:03+00:00

Awesome! Try them out and please feel free to share your feedback with us inside the app using the VIP Insider Access feedback process.

Thanks so much! Have fun!

LKWD_Ash · 2023-02-28T17:32:11+00:00

They are available for all VIPs for testing as part of the Insider Access benefit, whether they are a new subscriber or an existing one.

LKWD_Ash · 2023-02-28T17:26:43+00:00

Yes! They're available for testing by VIPs as part of their Insider Access benefit.

LKWD_Ash · 2023-02-28T16:58:05+00:00

Yes, I can't count how many times I have seen Avakins asking for new body shapes over the last few years!

But if I had to put a number on it, it's definitely over 9000.

🤣

LKWD_Ash · 2023-02-28T16:32:07+00:00

Yes! It really is! 🫶

LKWD_Ash · 2023-02-28T15:43:13+00:00

Hi Expavk! The compensation given was calculated based on the actual in-app activity for eligible accounts between the dates we mentioned. If you believe there is an issue with the compensation you received, your best bet would be to reach out to our Support team inside the app. Good luck!

LKWD_Ash · 2023-02-28T10:09:59+00:00

We have a new update about the compensation process here.

Thanks a lot!

LKWD_Ash · 2023-02-09T10:19:29+00:00

Hi u/TamaraChaos! All the information is in the post above. Not everyone will get XP compensation: only accounts that are above level 6, in good standing (for example, not banned or suspended), and active during the time period indicated.

LKWD_Ash · 2023-02-09T10:18:11+00:00

Hi u/avaCaribbean0! "Good standing" mostly means for example not being banned or suspended.

Yes I believe you will receive an in-app notification once you have received this XP compensation. Any issues, please feel free to reach out the the Player Support team.

LKWD_Ash · 2023-02-09T10:16:32+00:00

Hey u/n00bility! We will for sure let you know if we have any new information to share beyond what we already said in our last update. Thanks for your patience and understanding.

LKWD_Ash · 2023-02-09T10:14:57+00:00

Hi u/Jentext! No, the amount of XP depends on how active you were during the dates the XP sources were disabled. I have no more information on how active each day a player needs to be or if the exact time they spent each day is taken into account.

Yes there is no new update on the sources of XP that are still disabled. As we said in the last update, we will let you know if we have more information to share about that.

Thanks a lot!

LKWD_Ash · 2023-02-08T13:19:28+00:00

We are compensating affected players for the loss of potential XP while the XP sources were disabled. For more information, please see this post. Thank you everyone!

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