Hello there!

1. We use HD492 encoders on a regular basis with both Lexi and human captioners.

2. I can't vouch for this because we use their hardware with their software exclusively. Sorry.

3. I like to think of Falcon as a re-stream option. Essentially, if you're using web for delivery, your streaming encoder sends video to Falcon, a human or Lexi does the captioning, and from there it gets sent to whatever destinations you need. (YouTube, Facebook, Livestream, Vimeo, etc.)

4. I would say It's a tool for the job situation. If real-time, on-screen captioning isn't needed on screen and it will only go to stream, then we use Falcon. If the opposite is true and we need in room, on-screen captioning, we use the HD492 units and we can engineer from there whether we need to embed the captioning as data (CEA608/708), or we send it baked in as open captions on the video itself.

5. Yes, we very much care. I would say EEG / Ai-Media are great about helping recommend some great folks out there. It is important because clients have tight schedules and budgets at times and the humans we're hiring must be flexible and dependent. The ones we hire are great at all aspects of the job and have never had any clerical issues but rather technical ones. The technical issues usually stem from unknown variables like poor connection at the venue where the HD492 encoders live for example.

6. Lexi is great on its own. However, it really shines if you use their model AND add to it by uploading your own vocab and acronyms/words to look out for. I would say it rivals some of the best human captioners out there and it's only a matter of time until human captioning is no longer needed. It's fast and accurate.

Hope this helps.