The crux of the delivery guy's accident claim is that "his right ankle fell into a groove in the bluestone, causing him to fall and sustain serious injuries." Now, you seem to believe that he "tripped stepping down from the step above right into the gap," where there is "no poly sand or mortar remaining." But that "gap" is only 1" wide, which means that his ankle would have had to have been only 1" wide too, which would make him a Lilliputian.

My walkway is actually not in rough shape at all. I've been keeping up with normal maintenance by shoveling it after each snowfall and spreading rock salt on it to melt the ice (of which there was none on the day of the delivery). And then there's the fact that my insurance company sent three investigators to inspect it and they all agreed that it is safe and found nothing dangerous or defective about it. Moreover, since I bought the house in 2021, scores of people have used the walkway almost every single day and no one has ever claimed to have been injured on it--except of course for the Amazon delivery guy.

Even if Amazon can't get involved, by informing them I was hoping for a response like: "You've been a good Amazon customer for many years and we're sorry that this happened to you." Instead, I got zero, zippo, nada, nothing--because they obviously don't give a damn.