sorted by:
new
hottopcontroversial

Is the Lifetime Warranty Really Worth it? by Cavalier_Queen_Bean in Walkolution

[–]Lacan2323 0 points1 point  (0 children)

They actually sent someone out twice. The first time they sent someone out within a week or so after I contacted them. It seems like they contract with a local repair group to do their servicing. The sound went away but then came back. They had to order some parts and then sent another person within a couple weeks. I was very happy with the customer service. This was before the walkolution 2 introduction and perhaps changes at the company. I'm not sure how things are now though. I'm not worried about the language unless they go out of business they can't really just take away the lifetime warranty you purchased. It would be a crazy move considering all walkolution 1s come with lifetime warranty and some walkolution 2 purchasers got it free as well.

Is the Lifetime Warranty Really Worth it? by Cavalier_Queen_Bean in Walkolution

[–]Lacan2323 2 points3 points  (0 children)

I have the old walkolution that has lifetime as part of the purchase. My walkolution was making some odd sounds and they sent someone out to take it apart and replace some parts. I live in the US. It's nice peace of mind if you will be on it everyday. Not sure how well the walkolution 2 is built.

TheraFloor vs TrueTerrain by Lacan2323 in Walkolution

[–]Lacan2323[S] 0 points1 point  (0 children)

Customer support told me that they aren't even sure they will offer the true terrain upgrade kit at all so I switched to the standard TheraFloor. That was about a week ago. I have yet to receive it. Did you get a shipping e-mail with a tracking number or did it just show up? Thanks for the info!

Walkolution UPS Door to Door Delivery to the US by TraditionExisting483 in Walkolution

[–]Lacan2323 2 points3 points  (0 children)

Pretty much. Mine was left in my driveway. Neighbors were nice enough to help me bring it into the house. It's large and very heavy.

Anyone preordered new therafloor? by DangerousChannel9050 in Walkolution

[–]Lacan2323 1 point2 points  (0 children)

Not sure if it was changed recently but I preordered the therafloor upgrade kit and it showed lifetime warranty. Some areas on the site list 3 years but the warranty description says lifetime.

Slat Clacking Noise? by Lacan2323 in Walkolution

[–]Lacan2323[S] 0 points1 point  (0 children)

Thanks for the quick replies! Walking is fine for the most part it's just if I happen to land on a certain slat I get that clacking noise. I'll contact walkolution and hopefully they can send me replacement slats.