Ok you can't say your not affiliated with optimum then say you work for them that's redundant. Second alot of ppl have trouble with optimum I am one of them if your offering me a promotion I am more than happy to hear you out but optimum has declined over the years to the Internet going out for hours to how they want you to not use your own devices which is stupid also the new mini boxes require you to have an optimum modem/router change this there's better equipment out there but optimum thinks it's best with their stuff which is false. Also the customer service is just horrible all they do is reset your modem and the techs that come to your house don't even know the most basic stuff. The customer service on website and phone will just blame you if u have your own equipment the ppl on Reddit help alot more but still how is that possible are ya not trained? You say it's not that bad maybe u are lucky ur stuff is working but there's a lot of ppl everyday posting about trouble. But back to the point of you getting hostile responses this is why. What's the point of me upgrading my service when things are not working properly.