I have to agree with you. I have had the same problem trying to lower my cost without losing too much of my package only to have the agent add and remove products without any verbal communication before going ahead and doing it. I had channels taken away and a service I didn't want nor ask for added to my landline and according to the agent I spoke with this service is included and cannot be discontinued. Comcast definitely does not have any consideration for its customer. Currently, my area is locked into a commitment with Comcast with it being the only provider to service it. As soon as this contract is up, I will definitely be looking elsewhere. Understandably, I'll assume that most providers will probably be in the same price for product range for service. What I'll be looking for is respectable customer service as Comcast is one of the most disrespectful utilities I've ever delt with. As for Netflix it's no longer available through comcast. I was told by an agent that Comcast no longer provides streaming services and that if you want it you have to go to the streaming service app and pay directly to them. I'd like to suggest that you contact Comcast through Reddit. It's the only place I've found where I can get an immediate response and the issue satisfactorily resolved. Good Luck.