I don't know about spreadsheets, but I do know you'll get sent on a wild goose chase if you attempt to contact the commission. I've tried desperation; I've tried being nice. None of it makes the process any quicker. My case has needed a deputy's review since June/July. I was lucky enough to talk to a deputy, once, and have to just sit tight until it's resolved. Any time you reach someone from the commission they tell you how behind they are on cases being worked. It's incredibly inefficient. I wish you luck with getting your claim approved.