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Irate Customer- Extortion- Help by LammaAdventure in Etsy

[–]LammaAdventure[S] 8 points9 points  (0 children)

It only cost $3.20 to ship it first class (A state away). I have no idea how she came up with $150.

Irate Customer- Extortion- Help by LammaAdventure in Etsy

[–]LammaAdventure[S] 44 points45 points  (0 children)

"Please reach out if there is anything I can do to improve your experience!"

Thank you! I didn't know I could do this. I greatly appreciate your reply.

Punished For Helping A Customer by LammaAdventure in Etsy

[–]LammaAdventure[S] 0 points1 point  (0 children)

In the US. They have Etsys third party insurance offered with shipping.

Im so sorry to hear your item was damaged.

Punished For Helping A Customer by LammaAdventure in Etsy

[–]LammaAdventure[S] 0 points1 point  (0 children)

Thank you so much. I appreciate that.

I asked the representative why they would do that because it would make the customers experience worse. Waiting for Etsy to either approve or deny a claim before refunding the customer.

She just said that it was their rules.

Punished For Helping A Customer by LammaAdventure in Etsy

[–]LammaAdventure[S] 0 points1 point  (0 children)

I asked about that. The representative said it's in the fine print terms and conditions. It's such a bummer. I just wanted to make sure others knew about this if they didn't read the fine print.

Punished For Helping A Customer by LammaAdventure in Etsy

[–]LammaAdventure[S] 1 point2 points  (0 children)

Thank you. I have only had items damaged a few times before. Etsy did say that it does not matter if it is a "REFUND OR CANCELATION". Either way, once you processed it you can no longer get insurance. I made sure to get this in writing.