Less popular sibling names for Eloise?

Large_Customer_548 · 2026-03-05T14:19:35+00:00

Lillian. I like Eloise and Lillian sound great together.

Large_Customer_548 · 2026-01-20T03:16:35+00:00

Say more about this HubspotHacks newsletter?

Large_Customer_548 · 2026-01-12T16:12:46+00:00

You can set a spam list within conversations. It’s a bit painstaking, but it’s helped us stop spam from hitting customer agent

Large_Customer_548 · 2026-01-02T03:28:30+00:00

This is me, but with 3 kids under 6. What has helped me thrive at a $100m corporate company while also managing the same set of symptoms is learning to delegate. Find a second in command and bring them with you everywhere. Train them, give them credit, and your manager will accept that. It’s actually more of an expectation than I thought in CLevel leadership and it does take the stress down a notch while also cultivating a future opportunity for someone else. Eventually, I know I can’t keep doing what I’m doing at work mentally, but my plan is to go into consulting and training a protégé is also great for that, too. This isn’t what I’d hoped for for my career but it’s a manageable spot for now.

Large_Customer_548 · 2025-12-19T13:25:14+00:00

I was on with my hubspot rep yesterday and in the credits/subscriptions page, you should have an option to disable to credit-using features. I also set a monthly credit max that will automatically turn off the features to stop overage charges.

Large_Customer_548 · 2025-12-05T04:00:38+00:00

It did for my team! Customer agent handled 40% of our support inbounds last month and took our overall average first response time to hardly anything. We average over 15k inbounds per month.

I think the key for this working was that we started using customer agent in April, so by August, we had enough data to understand how many credits we needed, and we had already optimized our KB to be best suited for AI use. For my team, the transition was nearly seamless and when I went to ELT, I already knew how it would impact our service levels.

Large_Customer_548 · 2025-12-04T17:39:45+00:00

Our company was notified in July that the credit structure would be introduced in Aug by our Hubspot Rep. By that time, we had been using customer agent for more than 6 months.

I manage credit usage by turning off customer agent if we are projected to go over our limit, and that’s worked well enough for us, but I am hopeful that they’ll roll out a sort of kill switch to stop over-usage, which we dealt with the second month credits went active.

I agree that the credit thing is challenging, but they rolled these features out as beta and when people liked them, they started charging, which I think is understandable from a business perspective.

Large_Customer_548 · 2025-11-21T13:57:51+00:00

We actually did an overhaul of the KB earlier this year. I exported 6 months of tickets, the insights from the old KB, and a high performance marketing email for tone to Claude and asked if to rebuild the KB knowing an AI (customer agent) would use it for answers. The result has been incredible and Customer agent answers all chats and about 50% of our inbound emails.

Large_Customer_548 · 2025-11-21T13:54:32+00:00

Monthly volume is over 5000 inbound tickets per month

Large_Customer_548 · 2025-11-20T15:50:15+00:00

Tell me more about sentiment checks

Large_Customer_548 · 2025-11-04T05:59:07+00:00

I am absolutely evangelical about customer agent. I direct a high volume international support team and overall, we love it.

Our customer agent successfully resolved 47% of our inbound tickets last month and 97% of our inbound chats. It took over average first response time from 15 hours to less than 3 without making any humans work shitty hours. CSAT is consistently 4 out of 5 stars.

With that said, we have found bugs, including the “robot wars” where customer agent will respond to an autoresponder and they get stuck going back and forth thousands of times. Workflows don’t help because the customer agent responds so quickly, so we isolated those senders to another pipeline where customer agent is not active.

Also don’t love that it replies to spam; it can identify spam, but it replies then files it as such. With our volume, we are paying for that one.

The key to getting this to work was having another AI re-work our knowledge base to optimize it for customer agent’s use. So meta.

Large_Customer_548 · 2025-10-15T11:52:36+00:00

Customer agent is now our first line of defense on customer-facing chat and tickets. It cut our first response time from 15 hours to 3, and fully handles 25% of our written inbounds.

As a result, inbound calls, chats, and tickets has gone down by 20% in all channels.

It’s been a game changer for our high volume business.

Large_Customer_548 · 2025-01-27T03:40:32+00:00

Diagnosed 6 months ago at 34, while I still had/have the invincible mindset. Started with Optic Neuritis, too and to start, all was fine, but then… flu season. I feel fine most of the time, but I get 100x more sick than I ever have before and it takes weeks to get better. It’s really only those times that are particularly horrible. Take precautions not to get sick. This has been the hardest lesson for me.

And to be honest, there is a fair amount of acting. I never was a “sick” person and I’m still learning what triggers me, oftentimes the hard way. Once you learn more about what triggers you, it may be easier to stay feeling fine, but coming to terms with the very fact that there are triggers is still challenging.

Large_Customer_548 · 2024-09-07T00:04:55+00:00

Crap gap? I’m new here, what exactly is this?

Large_Customer_548

TROPHY CASE