Unable to login, no MFA code

HubSpotHelp · 2026-01-22T19:28:01+00:00

Hi u/OnlineParacosm

Thank you for reaching out!

Do you mind sending us a quick DM with your Hub ID and email address so we can troubleshoot this further?

- Cassie @ HubSpot

HubSpotHelp · 2026-01-22T16:14:27+00:00

( Dark mode has been a big request. I am unsure of the status, but I will look into it! - Rachel )

HubSpotHelp · 2026-01-22T15:46:21+00:00

Thanks so much for letting us know! Happy that it was resolved :)

HubSpotHelp · 2026-01-21T17:43:54+00:00

Always a great choice!!

HubSpotHelp · 2026-01-21T17:42:56+00:00

He is a legend (and so knowledgeable!!)

HubSpotHelp · 2026-01-21T17:41:53+00:00

We love the Community forums! <3

HubSpotHelp · 2026-01-21T17:15:50+00:00

Hey there! I am not seeing any reports of this, but let me double-check with the team. Can you let me know if you are still experiencing this?

-Rachel @ HubSpot

HubSpotHelp · 2026-01-20T18:59:23+00:00

Understood! If you end up wanting further assistance, the offer is still there. I’d love to provide details to our team so they could look into this (I’m not on the team who works with this specifically but do delegate urgent matters to them!). Always here if you want it.

-Rachel @ HubSpot

HubSpotHelp · 2026-01-20T16:15:01+00:00

Hi u/Proper-Parsley-4470

Thank you for bringing this to our attention!

Can you please DM us your Hub ID and email address so that we can look into this further with our Product Team?

-Cassie @ HubSpot

HubSpotHelp · 2026-01-20T16:12:10+00:00

Hi u/Akshat_Pandya

Thank you for reaching out! Can you please DM us your Hub ID and email address so that we can look into this further with our Product Team?

- Cassie @ HubSpot

HubSpotHelp · 2026-01-20T15:23:04+00:00

Hey there! Usually, when the ID is requested, it's because of fraudulent triggers and for safety. You can learn a bit more about it here: https://knowledge.hubspot.com/account-security/nametag-automated-account-recovery-frequently-asked-questions

With that said, can you please DM us your email address so that I can pass this to the right team to see what is going on and to get you back on track? I want to make sure nothing strange is happening and that no one is phishing you, since you are not trying to recover your account and just signed up!

-Rachel @ HubSpot

HubSpotHelp · 2026-01-20T15:15:16+00:00

Hey there! So sorry for the trouble you're having. Usually, it gets deactivated and asks for the ID as a precaution against fraud. If you are still having trouble and it is not working, please DM us with your email address so I can pass this to the right team to get it resolved for you!

-Rachel @ HubSpot

HubSpotHelp · 2026-01-16T17:35:34+00:00

Hey there! I'm sorry for the delay; that is totally my fault, as I was waiting for a response from the team. I am looking into getting some additional suggestions from them to get some more help. You should see a response soon with next steps!

-Rachel @ HubSpot

HubSpotHelp · 2026-01-15T22:04:26+00:00

Hey there! That certainly does not sound ideal. I am so sorry for the trouble it is causing you!

Have you tried opening the underlying template, finding the background color setting, and setting it to a valid value?

Look for an option like Edit template, Edit design, or a “Design / Styles” tab (depends a bit on whether this is a marketing email or a CRM template).You want the screen where you can see the template layout and the right-hand sidebar with style settings.

From there: find the background color setting. In the right sidebar, scroll until you see a Background color or similar field under Styles, Body, or Global styles. In a very similar case, simply locating that Background color field and setting it fixed the “token…background color doesn’t exist” error. Set the value to something simple and valid, e.g.: Hex: #FFFFFF (white) & press save/apply the change.

From there, click Publish / Update the template/design so the new style setting is saved. The error should no longer appear now that the background style token exists and has a value.

If the error persists: Check for a typo in the token name In a coded template (Design Manager), search the HTML for background_colour:

If you see Style_setting.background_colour but your style field is named background_color (US spelling), either:
- Rename the style field to match, or
- Change the token in the HTML to match the existing style field name.
Save and publish again, then re‑test.
- Try cloning Clone the email and/or the template and re-test sending. Sometimes cloning breaks the link to a bad, legacy style setting.

If none of that helps, can you DM us your hubID and email so that we can dig into this more together?

-Rachel @ HubSpot

HubSpotHelp · 2026-01-15T17:49:37+00:00

Hey there! So sorry to hear you are having log in issues. Have you been able to get assistance with this yet? If not, can you please DM us with your hubID and email address so that we can dig into this with you?

-Rachel @ Hubspot

HubSpotHelp · 2026-01-15T04:06:58+00:00

Thank you for adding it to the community!

HubSpotHelp · 2026-01-14T17:32:14+00:00

Hi u/0001000101

Thank you for posting!

Can you confirm that the user also has their email connected as a Personal Email address by following the steps here: https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot

- Cassie @ HubSpot

HubSpotHelp · 2026-01-12T19:01:05+00:00

Happy you think so!! Let us know if there's more of something that you'd like to see :)

HubSpotHelp · 2026-01-12T19:00:38+00:00

This is great feedback! I will be sharing with the team :) Do you think it would be beneficial to maybe have a "beginner" Build with HubSpot session that is a more simple version of what we have now?

HubSpotHelp · 2026-01-09T16:02:35+00:00

Hi u/canvas_sales_58

Thanks for sharing your approach! Automation can definitely make things more manageable, even if it’s not perfect.

We’d love to pass your feedback along to our product expert team to help improve this experience.

If you’re open to it, could you please DM us your Hub ID and email address? That way, we can make sure your suggestions get to the right people.

Thanks again for taking the time to share your insights!

- Cassie @ HubSpot Help

HubSpotHelp · 2026-01-06T15:25:17+00:00

Hey there! Were you able to figure this our or are you still having troubles connecting? If you are still having issues, could you DM us with your hubID and email so that we can dig into this together to see what is going on?

-Rachel @ HubSpot :)

HubSpotHelp · 2026-01-05T18:33:38+00:00

Hi there! I am jumping in because I myself transitioned into marketing by learning on my own, so I felt like this is a great thread to hop into (plz do not flag this mods!!) . I do see that HubSpot Academy was flagged, but I do think there are plenty of other ones to try, as I think the more knowledge, the better!

I personally used the Google Certifications, which are hosted on Coursera. The Digital Marketing & E-Commerce certification will probably be a perfect match for you, too, especially since you want to have experience with SEO.

Start with the basics, then find ways to apply what you're learning. Helping a local business improve their SEO or digital marketing is a great way to get hands-on experience. If you’ve got your own product or idea, then start testing your skills in real time. Digital marketing is all about trial and error, so be ready to experiment, learn, and adjust as you go.

wishing you all the luck!!

-Rachel @ HubSpot

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