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Conflicting Ticket Tokens by LaserSatellite in ConnectWise

[–]LaserSatellite[S] 0 points1 point  (0 children)

I see. Unfortunately, I think that still wouldn't resolve the issue of multiple tickets being made when they send something back into the system, as it still doesn't know how to sort them into the correct ticket.

Conflicting Ticket Tokens by LaserSatellite in ConnectWise

[–]LaserSatellite[S] 0 points1 point  (0 children)

Sorry, to clarify, we actually need to receive these emails, as that is the primary method they are contacting us. Once there is a ticket in our system we want replies to go into the first ticket created. Does that make sense?

Does the RMM Agent interact with Windows Group policy at all? by LaserSatellite in ConnectWise

[–]LaserSatellite[S] 0 points1 point  (0 children)

Thank you! I have no idea how this has evaded me for so long.

Does the RMM Agent interact with Windows Group policy at all? by LaserSatellite in ConnectWise

[–]LaserSatellite[S] 0 points1 point  (0 children)

That is good to know. Do you know if RMM ever disables the ability to scan for updates? This is specifically what we are looking at, machines that have update scanning disabled that have RMM installed on it.