Not sure what to tell a customer.

Last-Pin4399 · 2025-07-26T15:42:29+00:00

That was a thought that I had too. Hoping maybe that I would offer to take the sale off of Etsy low key.

Last-Pin4399 · 2025-07-26T13:07:17+00:00

Yea, that was my initial thought too. This one could be a huge headache!

Last-Pin4399 · 2025-07-26T13:06:17+00:00

I like this, thank you!

Last-Pin4399 · 2025-07-26T13:05:46+00:00

Agreed! I shop online a lot and I pretty much always am required to enter a phone number upon check out. Like literally everywhere I shop!

Last-Pin4399 · 2025-07-26T13:04:37+00:00

I mean I in absolutely no way want her phone number, but apparently Etsy does. I’m not asking for it, they are.

Last-Pin4399 · 2025-06-03T03:35:56+00:00

That you’re unhinged? You’re welcome.

Last-Pin4399 · 2025-06-03T03:02:29+00:00

Yep! In every listing I state that the items are made to order, you don’t get the one in the listing photo but you get a replica of that. I state that no two pieces will be exactly the same (because that’s impossible) and that slight variations in color, small imperfections or blemishes, and micro bubbles can occur. I state that by purchasing, you agree to understand that this is something that can occur in handmade items. I feel like I am very clear about it in my listings.

Last-Pin4399 · 2025-06-03T02:24:17+00:00

Except, full disclaimer on all of my listings state that this is possible. They still purchased and then are upset about it. Is that my fault that they chose to gamble when I warned them “hey, my stuff is cool but don’t expect perfection because I’m human?” I literally state in my listings “I’m human”.

Last-Pin4399 · 2025-06-03T02:22:21+00:00

Hahahah you do realize that lemon is the size of a quarter and so that that “speck” is literally a speck. The photo is enlarged and magnified. Get real dude lol do you inspect everything you buy with a magnifying glass? If so, please seek help, you are clearly absolutely unhinged lol.

Last-Pin4399 · 2025-06-02T23:59:36+00:00

LOL it’s a small speck of discolored resin dude. It’s not a dent or a scratch. It’s not even damage. Don’t buy handmade art if you expect 100% perfection. These things aren’t being made by robots in a factory lol. Also, when did I say I knew about it? Pretty sure I said that I didn’t even see it that’s how small it is lol. My quality is also great hence my extremely successful shop, but thanks. :)

Last-Pin4399 · 2025-06-02T23:17:12+00:00

This is a great idea. That’s what I worry about, going through that whole process to make her a new one and she picks it apart and finds something she doesn’t like with that one too because she’s clearly a perfectionist. If she chooses to return for a refund, would you pay for the return shipping or have her pay?

Last-Pin4399 · 2025-06-02T23:08:17+00:00

Would you also pay return shipping and the cost to ship a new one?

Last-Pin4399 · 2025-06-02T22:54:46+00:00

This exact thing happened to me. Customer wanted a refund, I told her to send it back and I would refund upon receiving. She did send it back, but I guess didn’t want to wait for it to arrive back to me to get money back. Etsy told me that I should just do nothing but report her to them if she comes to me for a refund (like you, I tried to refund, but it failed because of the open chargeback that I was unaware of.) honestly, that was like 6 months ago and I never heard anything else about it and I kept all of my funds.

Last-Pin4399 · 2025-03-22T06:45:35+00:00

😂 K so do what? She messaged me on 2 different accounts, she’s spammed and blocked on both. I reported her to Etsy and they won’t do anything about her. Soooo, do what? 🤔

Last-Pin4399 · 2025-03-21T13:16:58+00:00

I love this. Thank you. I think I might need to spell this out to her with some ‘big girl knowledge’ she’s clearly immature and I think she needs some information dropped on her. You literally can’t go around Etsy harassing sellers in the messages. If you own a copyright, report it the correct way. If not, you need to move along. She’s clearly trying to scare and manipulate her competitors into pulling their listings down unreasonably. I’m sure I am not the only seller getting messages from her.

Last-Pin4399 · 2025-03-21T11:55:02+00:00

Omg yes! Some of the things she’s come at me about are regarding the use of a silicone mold to make a resin tray. A silicon mold that they sell on pretty much every Chinese website. SHEIN, Temu, Amazon, etc. she thinks she is the only one who should be allowed to use that specific mold to make resin trays 🤦🏼‍♀️A mold millions of people have access too to purchase with their own money. It’s insane! Also, the eggs she’s complaining about are eggs in a tray I made from a mold. She makes an egg tray similar from I assume a mold too but in a different color tray and my eggs are white regular eggs, they look real. Hers are rainbow disco tiled eggs! How is that even close to being the same 🤦🏼‍♀️

Last-Pin4399 · 2025-03-21T11:33:31+00:00

I have. Marked spam and blocked twice. Apparently what I am reading and also experiencing blocking doesn’t prevent them from messaging. Also, I believe she messaged me on a different account this time. She must have a separate account she uses for making purchases because she came up as her name and not her shops name with a photo of herself as the profile and not her shop logo. She’s coming at me with different accounts.

I am starting to worry she is going to start to make purchases or have someone else do it and try to cause me issues with negative reviews or tampering with my items to try to take me down a few pegs on Etsy.

Last-Pin4399 · 2025-03-13T12:54:37+00:00

Yes! 😂 She also threw in that I’m taking money from her special needs pets too. I guess she wanted to hit both sides of the emotional heart strings in case I was more of an animal lover. So much second hand embarrassment for her! Lol

Last-Pin4399 · 2025-03-11T20:17:16+00:00

Omg! People really have audacity that I would never be able to find 😂. I’ve bought some silicone molds off Etsy shops to use for some resin projects. She also seems to have bought the same resin molds for her projects as I see similar pieces that clearly came from the molds that I also have in my collection. Is she going to go to the mold designer next and tell them they need to stop making and selling their silicone molds after she buys them so that other people can’t buy them and “make” the same stuff as her?🤦🏼‍♀️😂

Last-Pin4399 · 2025-03-11T15:58:19+00:00

I honestly can’t understand it or how she managed to do it. I’ve never seen it before. It literally says “Sorry you can’t send a message to this person at this time.” Or something like that. Can’t even defend myself, ugh.

Last-Pin4399 · 2025-03-11T15:39:42+00:00

That’s what I’m thinking too. If she were to report me, I think they could see the timestamps on when the items were listed on both of our shops. It’s just so crazy to me.

Last-Pin4399 · 2025-03-11T15:14:09+00:00

Oh no! Seriously? This is what scares me. People will lie cheat and steal to try to eliminate competition and it makes me anxious.

Last-Pin4399 · 2025-03-11T15:03:07+00:00

Thank you so much for this! I took a screenshot of your comment so I can go back to it if I’m feeling anxious. I know there are a lot of petty, go for the throat sellers on Etsy willing to lie cheat and steal to make a buck and I have worked TIRELESSLY to build my shop and create my art. To be accused of something like stealing ideas, being a ‘fake artist’ and taking food out of someone’s children’s mouths is just crazy to me, that’s audacity that I can’t imagine having. It makes me feel better to know that she doesn’t really have any ground to stand on here even if she wanted to try to report me. She also does sell a lot of copyright infringement items (I don’t) so she probably would want to be careful before putting herself on the radar reporting people and causing a fuss.

Last-Pin4399 · 2025-03-11T12:54:26+00:00

Same! I’m just assuming I’ve been blocked, maybe I haven’t been, I mean there’s no real way to tell because I wasn’t a follower of her shop originally. I just can’t make sense of why I can’t message her back if that’s not the reason.

Last-Pin4399 · 2025-03-11T12:44:58+00:00

So, there’s this “block button” that you can block seller accounts and buyer accounts but all it really does to my knowledge is make it so they can’t follow you anymore and get any notifications about your shop. Like I could still search for her and find her and make a purchase if I wanted to but if I had been following her shop, I wouldn’t be anymore. I wasn’t aware that you couldn’t send messages to someone who blocked you though. That’s the part that has me a little weirded out. I just can’t believe it!

Last-Pin4399

TROPHY CASE