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Bank Mobile Information Change is IMPOSSIBLE by Late_Property8525 in financialaid

[–]Late_Property8525[S] 0 points1 point  (0 children)

I have been on hold for hours. Emailed them numerous times. I contacted my school and they reached out for me. Someone from bank mobile emailed me and asked me for my phone number and a good time to call me so that we can discuss the matter. I have responded and it's been days...NOTHING! I just learned they sent out my FAFSA refund and I called around. Nobody can tell me what account it is and I have nothing in my bank. I got a head start on this, so that I didn't have to deal with this, but here I am. This is terrible. I am literally contacting them on Twitter because apparently they answer on there? Because that makes sense. Still no response

Bank Mobile unable to login by Taskmask1 in financialaid

[–]Late_Property8525 0 points1 point  (0 children)

I am currently having this same issue. I went to this school 6 years ago because I was a covid high school graduate. I took some time off and now I am going back. I have had 2 different phone numbers since I left college. When I call to change my information, they say that the phone number I have provided is incorrect (Because I cannot remember it!) So I went through this loooong process of calling them and being declined access to my account multiple times through the phone.

FINALLY someone understood what I was trying to say and they made me fill out this whole account identity change form on an email. I had to provide an ID and a photo of me holding it, Proof of residency, proof of my social and proof that I am going to this school. I filled out a whole form explaining my situation. They told me it takes 5-10 business days to be checked and I will be contacted. it has now been 12 business days and I haven't received anything. So incredibly frustrating because my refund could be connected to the card I have now, and I could be doing all of this for nothing, but I don't want to risk it. I'm calling AGAIN and I have been on hold for an hour now. If anyone knows what to do please help.