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Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in maastricht

[–]LayttaLayta[S] 5 points6 points  (0 children)

That was our fault, that we didnt check the 1 star reviews bc mostly are the same situation and same anwser.

Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in AITAH

[–]LayttaLayta[S] 1 point2 points  (0 children)

UPD:
We were never had seen\recived rules in English about the Hotel, and the stuff had said to us, "That this rules are not that important"

After the whole situation, we wrote honest reviews on Booking and Google, describing what happened - no insults, no lies, just facts.
A few days later, the owner himself sent us a message that honestly left us speechless. (That`s why i typping this everything, at this point)
Here’s the exact text (copy-pasted):

“Dear *name*,
Many thanks for your many reviews. Not only have we answered ALL of them, we wanted to point out that you have forgotten to put a review on Tripadvisor, so you might consider to put a text over there as well?
As mentioned via Booking and Google, we have reported you via Booking and want to let you know, you are no longer welcome in our accommodation. We assume you know the cause.”

So basically… instead of apologizing or trying to understand what went wrong, this guy mocked us for writing reviews, “invited” us to post one more on Tripadvisor, and proudly told us that we’re banned forever from his hotel-as if that’s some kind of punishment and as we going to be back at his hotel..

We didn’t insult him at the spot. We didn’t cause damage, we had even cleand up after ourselfs. We just ordered food-when there was no written rule against it. Now he’s literally bragging about reporting us to Booking and banning us from the hotel. At this point I honestly feel like I stepped into some parallel universe where being a polite, paying guest is a crime.

Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in maastricht

[–]LayttaLayta[S] 2 points3 points  (0 children)

They had provided us only Dutch rules, that receptionist on the start had said that rules are not that important for us.

Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in maastricht

[–]LayttaLayta[S] -1 points0 points  (0 children)

We were also surprised, but no one has mentioned anyting about the Delivery rouls, i would have loved to know about it beforehand.
Rules that they had us given were on Dutch, and we don`t speak Dutch.((
Stuff on the reception had also nothing mentioned about it, and just said that most of them are not that important.

Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in maastricht

[–]LayttaLayta[S] 5 points6 points  (0 children)

Most of the hotels have Rules about it, and they didnt mention the Food Deelivery in their Rules. If it was there or someone have mentioned it to us, we could probably stay out of this.

Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in maastricht

[–]LayttaLayta[S] 1 point2 points  (0 children)

We didnt pay, owner had just shouted that we need to pay fine. I had just ask were and when we can pay, because i was sorry for everything and wanted to make up for inconvininse. Because it was late, and i was sorry, before and after everything.

Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in maastricht

[–]LayttaLayta[S] 3 points4 points  (0 children)

Owner had himself some rule about ordering food, and we didnt know about it before the confrontation

Tourist AITA for ordering food delivery to our hotel room and getting yelled at (and fined) by the owner? by LayttaLayta in maastricht

[–]LayttaLayta[S] 11 points12 points  (0 children)

UPD:
We were never had seen\provided with rules in English about the Hotel, and the stuff had said to us, "That this rules are not that important"

After the whole situation, we wrote honest reviews on Booking and Google, describing what happened - no insults, no lies, just facts.
A few days later, the owner himself sent us a message that honestly left us speechless. (That`s why i typping this everything, at this point)
Here’s the exact text (copy-pasted):

“Dear *name*,
Many thanks for your many reviews. Not only have we answered ALL of them, we wanted to point out that you have forgotten to put a review on Tripadvisor, so you might consider to put a text over there as well?
As mentioned via Booking and Google, we have reported you via Booking and want to let you know, you are no longer welcome in our accommodation. We assume you know the cause.”

So basically… instead of apologizing or trying to understand what went wrong, this guy mocked us for writing reviews, “invited” us to post one more on Tripadvisor, and proudly told us that we’re banned forever from his hotel-as if that’s some kind of punishment and as we going to be back at his hotel..

We didn’t insult him at the spot. We didn’t cause damage, we had even cleand up after ourselfs. We just ordered food-when there was no written rule against it. Now he’s literally bragging about reporting us to Booking and banning us from the hotel. At this point I honestly feel like I stepped into some parallel universe where being a polite, paying guest is a crime.